Revenue Services Tax Supervisor

Introduction

• Assisting the Tax Operations Assistant Chief with the overall functions of the unit;
• Monitoring workflow of inbound mail along with the unit’s inventory;
• Monitoring the agency wide scanning of taxpayer correspondence, returns and payments;
• Working with the data capture vendors and ECM programming vendor;
• Working with the Assistant Chief and the business office on approving invoices for vendors, equipment and major supply orders;
• Establishing Performance Measures and Production Reports;
• Leading staff by defining expectations, reviewing productivity, and establishing measurable goals.

• Full-time position based in our Hartford office
• Monday–Friday schedule
• Work schedules will be determined by managers based on operational needs
• Business casual attire required due to the processing nature of the unit

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

FOR ASSISTANCE IN APPLYING: 

Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library for additional support throughout the recruitment process. 

BEFORE YOU APPLY: 

• Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.  
• Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting. 
• Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency. 
• Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift. 
• Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State.  Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov. 
• Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other. 
• Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY: 

• Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).   
• Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression! 
• Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.  
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.  
• Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

QUESTIONS? WE’RE HERE TO HELP: 

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Rachel Allsop at Rachel.Allsop@ct.gov.

Join the State of Connecticut and take your next career step with confidence!

PURPOSE OF JOB CLASS (NATURE OF WORK)

EXAMPLES OF DUTIES

• Coordinates development and implementation of various programs; 
• Supervises various programs to ensure uniformity an accuracy; 
• Assists in directing, planning and coordinating work of assigned staff; 
• Schedules, assigns, oversees and reviews work of staff; 
• Provides staff training and assistance; 
• Conducts performance evaluations; 
• Determines priorities and plans unit work; 
• Establishes and maintains unit procedures, develops or makes recommendations and assists in implementing new policies to be used in the auditing, collection or registration and processing of tax returns; 
• Acts as a liaison with other operating units, agencies and outside officials regarding unit policies and procedures; 
• Prepares and maintains narrative, financial and statistical reports on audit assessment, overdue revenue or registration/processing production; 
• Assists in administration of fraud programs; 
• Recommends changes to existing tax legislation and regulations; 
• Interprets and monitors tax administration functions in accordance with established policy and legislative intent; 
• Consults with and advises agency personnel on policy, operations and procedures; 
• Advises taxpayers on various State statutes and regulations; 
• May oversee special projects in response to legislative initiatives, such as floor taxes, rebates, or amnesty programs; 
• May serve as a subject matter expert for agency-wide initiatives; 
• May represent the agency at meetings of special groups such as CPAs, attorneys, etc.; 
• May conduct hearings and conferences with taxpayers and their representatives involved in disputed tax and audit matters; 
• May analyze, review and make recommendations on ways to improve the administration of multiple tax types; 
• May perform long-range financial and programmatic strategic analysis, planning and program evaluation; 
• May provide input into the impact of budgetary proposals and legislative changes; 
• Performs related work as required.

KNOWLEDGE, SKILL AND ABILITY

• Considerable knowledge of
  • principles and practices of accounting and auditing or tax administration; 
  • tax statutes of Connecticut; 
  • principles and methods of modern professional management; 
• Considerable
  • interpersonal skills;
  • oral and written communication skills;
• Considerable ability to
  • interpret and apply laws and regulations; 
  • prepare comprehensive written reports; 
• Ability to utilize EDP systems for financial analysis and management; 
• Supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

• One (1) year of the General Experience must have involved responsibility for conducting complex tax audits, collections or tax administration;
• NOTE: For state employees this experience is interpreted at the level of a Revenue Examiner 4, Tax Operations Unit Supervisor, or Tax Collection Supervisor.

• Two (2) years of the General Experience must have involved responsibility for conducting complex tax audits, collections or tax administration. 
• NOTE: For state employees this experience is interpreted at the level of a Revenue Examiner 3, Tax Corrections Principal Examiner, Tax Collection Assistant Supervisor, Tax Hearings Officer or Tax Appellate Officer.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

• College training in accounting may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of employment up to a maximum of four (4) years.
• A Master's degree in accounting may be substituted for one additional year of the General Experience.
• Examination requirements met in any of the following may be substituted for one (1) year of the General Experience: Certified Public Accountant, Certified Internal Auditor or Certificate in Management Accounting.
• One (1) year of experience as a Revenue Examiner 4, Tax Operations Unit Supervisor, or Tax Collection Supervisor may be substituted for the General and Special Experience.

PREFERRED QUALIFICATIONS

• Experience supervising various programs to ensure uniformity and accuracy.
• Experience directing, planning, prioritizing, and coordinating work of assigned staff.
• Experience training and assisting staff.
• Experience conducting performance evaluations.
• Experience establishing and maintaining unit procedures.
• Experience developing and making recommendations and assisting with implementing new policies to be used in the processing of tax returns, payments and correspondence.
• Experience working with all levels of the agency.
• Experience generating reports and providing statistics on open inventory.
• Experience with agency wide scanning of correspondence, returns and payments.
• Experience working with data capture vendors and ECM programming vendor.

SPECIAL REQUIREMENTS

• Incumbents in this class may be required to travel.
• Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT