Revenue Operations Manager

Description

About RiskSpanWe build the analytics and data infrastructure that mortgage and structured finance professionals rely on to understand risk, run models, and make decisions with confidence. Our platform, Edge, serves portfolio managers, risk teams, and quantitative analysts at some of the most sophisticated financial institutions in the market. We're growing and we need the operational foundation to match. 
TL;DRWe're looking for a RevOps Manager to bring structure, visibility, and scale to our commercial engine. You'll own the systems, data, and processes that connect Sales and Customer Success, making sure the right information reaches the right people at the right time. If you're someone who sees a broken process and can't help but fix it, you'll thrive here.
What You'll DoBuild

• Own and administer our CRM (Salesforce): data integrity, pipeline hygiene, workflow automation, and user adoption
• Design and maintain reporting and dashboards in salesforce and/or Claude that give leadership real-time visibility into pipeline, forecast, and customer health
• Build and document the processes that sit between Sales and CS, including handoffs, renewals, and expansion triggers

• Track and report on revenue KPIs: new logo ARR, NRR, GRR, expansion ARR, pipeline coverage, deal velocity, and conversion rates
• Surface insights from the data, not just the numbers but what they mean and what to do about them
• Support compensation plan tracking for AEs and CSMs

• Partner with AEs and CSMs to reduce friction: better tools, cleaner data, fewer manual workarounds
• Support onboarding and ongoing enablement so the team spends more time selling and less time figuring out the system

• 3 to 5 years in Revenue Operations, Sales Operations, or a related role in a B2B SaaS environment
• Salesforce proficiency: you can build reports + dashboards, ensure clean data without overlapping fields, manage workflows, and keep a CRM healthy without hand-holding
• Comfort working with enterprise sales data: long deal cycles, relationship-driven pipelines, multi-stakeholder accounts
• Strong analytical skills: you can turn raw data into a clear story
• Experience supporting comp plan tracking or commission calculations is a plus
• Familiarity with financial services or fintech is a meaningful plus, not required

• You default to fixing the root cause, not the symptom
• You communicate clearly with the ops team, with AEs, and with executives
• You're comfortable operating with autonomy in an environment that's still building its processes
• You take ownership without waiting to be asked
• Positive, low-ego, and genuinely collaborative

• Estimated base salary range $85,000 to $110,000 plus annual discretionary bonus
  • Exact compensation depends on experience, skills, and market data
• Meaningful work in a technically complex, high-stakes industry
• Real access to leadership and real influence over how we scale