Revenue Operations Manager

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed is looking for a Revenue Operations Manager to join our Global Revenue Planning & Reporting team as the owner of GTM governance, operating rules, and performance tooling. In this role, you'll define how the GTM organization runs - setting the policies, business rules, and system requirements that keep Sales, Marketing, and Finance aligned and moving in the same direction.

This is a high-ownership role for someone who thinks in systems and thrives on clarity. You'll sit at the intersection of strategy and execution, translating GTM policy into airtight business rules and making sure those rules are reflected accurately across every tool and process the organization depends on. If you're energized by bringing order to complexity and you believe strong governance is what defines a scalable GTM motion - this role is for you.

What you’ll be doing:

• Own GTM operating rules - define and maintain the rules of engagement that govern how the GTM org works: account categorization, routing, ownership assignment, and lifecycle status definitions across Salesforce and connected systems

• Translate policy into system requirements - act as the bridge between GTM leadership decisions and Information Systems, ensuring every business rule is documented, implemented, and auditable

• Own metric governance - define and maintain the metric definitions, attribution rules, and reporting standards that the business relies on to measure itself; be the authority when definitions are challenged or inconsistent

• Govern major GTM process changes - lead cross-functional alignment on significant process changes (new business models, routing overhauls, territory changes) from policy definition through system implementation

• Define tooling requirements - identify gaps in the current GTM tooling stack, articulate requirements clearly, and partner with Systems and Data teams to deliver scalable solutions

• Build governance infrastructure - document policies, business rules, and process frameworks in a way that makes them accessible, maintainable, and usable by the teams who depend on them

And a little bit of....

• Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role.

• You write the rule before you build the workflow - policy clarity is your default, not an afterthought

• You can hold a room of GTM leaders to a definition and make them thank you for it

• You close loops - when you own something, it gets done and stays done

• You see governance as an enabler of speed, not a blocker of it

How you will succeed:

• GTM business rules are documented, current, and auditable - no tribal knowledge

• Reduction in cross-functional escalations caused by undefined or conflicting rules

• Policy-to-implementation cycle time shrinks quarter over quarter

• Core GTM metrics have a single, agreed definition that stakeholders actually use

• Tooling gaps are scoped and handed off with structured requirements - not just flagged

• Governance docs are maintained and usable, not shelfware

What you need to bring:

• 5+ years of experience in Revenue Operations, Sales Operations, or a GTM strategy & operations function

• Salesforce fluency - you understand how object relationships, workflows, and automation translate business policy into operational reality

• Proven experience owning business rules, attribution frameworks, or operating model governance in a B2B SaaS environment

• Strong cross-functional track record - you've worked with IS, Data, Marketing, and Sales leadership to drive aligned decisions and system changes

• Comfort working with BigQuery and Looker to validate, QA, and interrogate data that underpins business rules

• Experience documenting complex policies and translating them into clear, actionable requirements for technical teams

• Bachelor's degree in Business, Finance, Operations, or a related field

• Familiarity with Looker, Pigment, or Spiff is a plus

• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

Be a changemaker

You’ll enjoy:

• A flexible work environment that empowers you to do your best work

• A culture that celebrates performance

• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard

• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies

• Equity options, because this is your company too

• Contributions to your pension plan. Your future matters

• Training opportunities to grow your skills and career

• Health and wellness credit so you feel your best

• Time off to volunteer and give back to your community

• Interest groups, employee led networks, social committees to sponsored sports teams

• Computer purchase program to get your personal Macbook

• Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities

Final thought... Studies show that gender-coded words significantly reduce the number of women applying. Use this link to find out if your job description is gender-neutral: http://gender-decoder.katmatfield.com/

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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