Revenue Operations Analyst II

Job Summary

The Revenue Operations Analyst II is a key driver of our mission-driven Revenue Operations Center. You will help our practices thrive by ensuring our billing systems are optimized to capture, protect, and realize every dollar earned. We are a culture unabashedly driven by purpose, and in this role, you will provide the data-driven insights that allow our organization to flourish.

Every day, we support the health journey of patients by authentically living our core values: Purpose Driven, Relationships Matter, Serve Others First, and Inspire Creativity. If you love serving others and would like to make a material difference in an industry-transforming organization, then we invite you to apply to this role. We are recognized as one of the Top 100 Places to Work by The Dallas Morning News, and we have been awarded as one of the fastest-growing privately held companies by SMU Cox.

Accountabilities

• Systemic Revenue Protection: Identify and mitigate large-scale revenue leakage by monitoring organizational yield and financial performance metrics.
• Data-Driven Decision Support: Provide high-level visibility into the revenue cycle by synthesizing complex data into actionable operational strategies.
• Process Optimization: Lead continuous automation initiatives aimed at converting/eliminating manual revenue cycle tasks into tech-backed workflows
• Enterprise Integration: Ensure financial operations are seamlessly aligned with clinical and administrative functions to move as one integrated ecosystem.

Role and Responsibilities:

• Trend Identification & Diagnosis: Analyze large datasets to identify recurring denial patterns, payment variances, and systemic gaps that impede cash realization and the net collection rate.
• Strategic Reporting: Develop and maintain sophisticated performance readouts to track the lifecycle of the dollar and identify opportunities for yield improvement.
• Root Cause Diagnostic: Perform deep-dive research into complex billing and coding issues to identify the source of errors and implement permanent structural fixes.
• Operational Engineering: Collaborate with leadership to design and document standardized operational procedures and KPIs that harden the revenue cycle against future losses.
• Technical Adoption Assessment: Implement and monitor the effectiveness of automated tools and systems, ensuring that technical initiatives are driving measurable productivity and accuracy.
• Internal Consultation: Serve as a subject matter expert for clinical practices, providing data-backed feedback to improve front-end documentation and charge capture accuracy.

Minimum Qualifications and Requirements:

• Demonstrated ability to translate operational bottlenecks into technical requirements, with a strong aptitude for adopting and implementing tech-enabled or automated solutions (e.g., RPA, AI tools, or advanced EHR rules)
• Minimum of 5 years of experience in Revenue Cycle Management (RCM) or healthcare financial operations.
• Minimum of 2 years specifically dedicated to data analysis, reporting, or revenue cycle optimization.
• Bachelor's degree in finance, Business, Healthcare Administration, or a related analytical field.
• Advanced mastery of Microsoft Excel (pivot tables, complex formulas, data modeling) and Practice Management systems; athena experience is strongly preferred.
• Proven ability to work independently to resolve complex, multifaceted financial and operational challenges.
• Ability to translate technical financial data into clear, professional insights for diverse stakeholders, including senior leadership

Preferred Experience:

• Experience with data visualization software (e.g., Power BI or Tableau) or SQL.
• Prior experience leading or contributing to inter-departmental projects focused on system transitions or process improvements.
• Experience creating educational materials to help clinical or administrative teams improve financial performance outcomes.