Research And Compliance Analyst

AGING AND LONG-TERM CARE OF EASTERN WASHINGTON

JOB DESCRIPTION

Position Title:  Research & Compliance Analyst                          

Department:  Contracts

Supervisor:     Contracts & Planning Director

Exempt/ Non-Exempt: Non-Exempt

Hiring Range: $68,857 – $83,895

Salary Range: Level 8

Position Overview:

This position leads and coordinates research, evaluation, and continuous quality improvement activities to assess community needs, measure program effectiveness, and support strategic planning across ALTCEW’s service area. The role supports data-informed decision-making through the collection, analysis, interpretation, and reporting of program and community data for internal and external stakeholders. Working collaboratively with agency staff, contractors, and community partners, this position helps strengthen service delivery, accountability, and organizational learning while supporting compliance with state and federal requirements.

Our Mission: As an Area Agency on Aging we promote well-being, independence, dignity, and choice for older persons and all individuals needing long-term care in our five-county area.

Our Values: ALTCEW has four core values; Dignity: We strive to honor the inherent dignity of all persons because we all deserve love and respect. Compassion: Being present and accepting with someone who is struggling. Knowledge: The ability to learn and contribute information because as we learn and improve, the lives of clients improve. Service: Commitment to taking action to help and support others in order to make a positive difference.

Our Culture: Our agency possesses a positive, welcoming environment. We provide a variety of wellness services, foster employee engagement through peer recognition and regular staff social activities. Our employee assistance programs foster health and well-being. Employees are regularly offered opportunities to socialize together, and volunteer in the community.

Benefits:

• 37.5-hour full-time work week
• Medical insurance (3 plan options) with low deductibles; premiums are paid 100% for the employee
• Dental insurance (3 plan options); premiums are paid for the employee and family members
• Vision care insurance
• Long-term disability and life insurance
• Generous paid vacation and sick leave, plus 12 paid holidays
• Flexible spending accounts for qualifying medical and dependent care expenses
• Department of Retirement Systems pension/retirement plan
• 457/Roth payroll IRA options
• Wellness and employee assistance program
• Paid premiums for Washington Paid Family & Medical Leave and WA long term care benefits
• Ample training for development of program expertise and personal growth
• We are a qualifying employer for the Public Student Loan Forgiveness Program

Essential Functions and Responsibilities include the following:

Strategy & Leadership

• Develop and implement research, evaluation, and continuous learning frameworks aligned with organizational priorities and state/federal requirements
• Collaborate with contracts, fiscal, and program teams to ensure coordinated evaluation, monitoring, planning, and consistent data integration across services
• Provide ALTCEW leadership with relevant data and analysis to support informed decision-making, policy development, and resource allocation
• Promote a culture of continuous learning, quality improvement, and accountability through effective use of data and performance metrics
• Support community-informed research on aging populations, including demographic trends, service utilization, and emerging needs, to guide planning and program development
• Engage and collaborate with community stakeholders to align services with identified needs and system priorities
• Translate data and evaluation findings into actionable strategies to improve service delivery and outcomes
• Advance equitable and culturally responsive approaches by incorporating community voice and disparities data into planning and evaluation
• Develop and lead community presentations and cross-sector collaboration efforts aligned with regional and statewide priorities

Research & Evaluation Design & Training

• Collaborate with agency leadership to design and implement qualitative and quantitative studies related to the Area Plan, including community needs assessments and evaluation of ALTCEW direct and subcontracted services
• Develop and deliver training, tools, and technical assistance to contract providers and community partners on needs assessment methodologies, data collection practices, and the use of findings to inform service delivery and program development
• Build capacity among contract partners to interpret and apply data for continuous quality improvement, compliance, and alignment with AAA and state/federal expectations
• Develop evaluation plans, methodologies, and data collection tools to support continuous improvement in programs and service delivery
• Ensure rigor, validity, and ethical standards in all research and evaluation activities
• Support development of community and contractor learning opportunities that advance the mission and work of ALTCEW

Data Tracking, Reporting, and Program Assessment

• Oversee the compilation, validation, analysis, and reporting of program and service data to support effective operations, program oversight, contractual compliance, and service delivery outcomes
• Prepare and present reports, dashboards, and trend analyses for internal leadership, external stakeholders, and Planning and Management Council committees
• Navigate, enter, analyze, and compile data within agency and applicable governmental data systems to support reporting accuracy and operational effectiveness
• Coordinate quarterly, annual, and ad hoc reporting requirements, including ALTCEW service reporting for the agency and counties within the region
• Monitor, validate, and analyze program performance data and reporting variances to identify trends, ensure data integrity, and support continuous quality improvement
• Provide consultation and guidance to administrative and executive leadership regarding performance metrics, data analysis, strategic planning, grant development, and emerging service trends
• Support ongoing program and contractor operations by coordinating system access, reporting functionality, and required data field configuration within the GetCare system for internal staff and contracted providers

Contract Management   

• Collaborate across departments to support public procurement processes for contracted services, including development of data-informed materials, program performance analysis, and contractor certification activities.
• Assist in drafting analyses of proposed state or federal regulations, program standards, and policy directives 
• Maintain current knowledge of applicable service standards and guidelines, including program manuals, policy directives, and support communication of updates to agency contractors. 

Other 

• Regular coordination with ALTCEW funding sources and partner staff relating to program standards, technical assistance, and compliance requirements
• Provide training, mentorship, and support for other team members
• May supervise others as assigned
• Other duties may be assigned 

Skills, Knowledge, and Abilities

• Strategic thinking and systems-level perspective
• Analytical rigor, critical thinking, and problem-solving skills
• Clear written and verbal communication skills, including the ability to translate data into actionable insights
• Project management and organizational skills, including the ability to manage multiple priorities, timelines, and deadlines
• Presentation and facilitation skills for diverse audiences, including staff, contractors, leadership, and community partners
• Leadership skills with the ability to support team development and continuous learning
• Collaboration and stakeholder engagement skills, with the ability to build and maintain effective working relationships with contractors, co-workers, supervisors, community partners, and the general public
• Skilled at evaluation techniques and tools; mathematical functions; data collection techniques and analysis; technical report writing; contract formats; proficient English and grammar skills. 
• Ability to support organizational quality assurance, continuous improvement, and accountability efforts
• Ability to work both independently and collaboratively as part of a team
• Proficiency in organizing, analyzing, and interpreting complex information and data

Physical Demands

• Ability to operate a personal vehicle driving to home visits (within Spokane County) as needed.  Demands vary depending on agency needs.
• Skilled in typing, keyboarding includes up to 7.5 hours per day. Occasional periods of writing.
• Exhibits manual dexterity for effective operation of vehicle controls, typing and writing. 
• Ability to lift and carry objects up to 15 lbs., including laptops and client files, includes abilities to push, pull, stretch, reach, and maneuver in various directions. 
• Ability to sit, stand and walk, including navigating stairs and uneven terrain, while utilizing bending, stooping, and climbing as needed to access materials.
• Maintains visual acuity at various distances and operates in diverse environmental conditions, including both indoor and outdoor noisy settings while navigating safely.
• Ability to speak and listen adequately for interacting with both employees and the public, whether in person or over the phone.

Behavioral Standards

Maintains a friendly, courteous, and respectful demeanor toward clients, coworkers, and volunteers. Exhibits compassion for our clients and their well-being. Communicates effectively in one-on-one and small group settings. Capable of being a collaborative team member contributing to the organization's goals. Takes initiative to achieve work objectives and consistently demonstrates honest and ethical behaviors. Establishes positive relationships with clients, volunteers, coworkers, team, and supervisors. Represents the agency in a positive and professional manner.

Minimum Qualifications

• Bachelor’s degree and 3+ years of relative experience in research, evaluation, or data analytics.   
• Demonstrated experience designing and leading evaluations  

• Strong quantitative and qualitative analysis skills  

• Experience with data visualization and reporting tools (e.g., Tableau, Power BI) 

• Must have advanced skills with MS Word and Excel 

• This position also requires a criminal background check that qualifies the individual to work with vulnerable adults (WAC 388-133).  Must have and maintain a valid driver’s license.

Preferred Qualification(s)

• Master’s degree
• Experience in government, nonprofit, or human services sectors  

• Knowledge of equity-centered and participatory evaluation approaches  

• Familiarity with federal/state reporting requirements and grant compliance  

• Familiar with Aging and Long-Term Care Services and the Area Agency on Aging service network; social service program monitoring

• Familiar with service delivery systems in Washington state; report writing/preparation