Regional Compliance Manager

The Regional Compliance Manager leads all aspects of Maiker’s Property Operations regulatory obligations and responsibilities, ensuring Maiker complies with all Federal, State and local laws and regulations, CHFA requirements, HOME restrictions, and related Agency policies. The Regional Compliance Manager provides leadership, direction and oversees the work of the Compliance team to ensure Property Operations compliance, risk mitigation, and the presence of the necessary infrastructure to achieve Maiker compliance requirements.  

The Regional Compliance Manager sets and meets goals and key performance indicators (KPIs) focused on portfolio and property compliance, Section 504 coordination, Reasonable Accommodation and Fair Housing governance, Audit readiness, risk mitigation, quality process, procedures and training delivery, and quality operational compliance support to Property Operations. 

The Regional Compliance Manager oversees and manages the Compliance Team in the attainment of Compliance KPIs.

Essential Job Duties: 

Job duties are performed with strict adherence to Maiker standards, policies, and procedures, and to local, State and Federal laws and regulations. Other job duties may be assigned. The following reflect specific areas of responsibility.

Portfolio Wide Regulatory Compliance

• Own compliance oversight for LIHTC, HOME, PBV, HCV, EHV, and lender overlays.
• Manage all Annual Owner Certifications (AOCs) and state agency submissions.
• Act as primary liaison with CHFA, HUD, DOLA, lenders (as requested), and asset manager.

Section 504 Coordinator

• Serve as Maiker’s designated Section 504 Coordinator.
• Maintain and update:
  • Section 504 Self Evaluations
  • Transition plans
  • Public notices and policies
• Ensure staff training cadence and documentation meet HUD and state standards.
• Lead Section 504 responses during audits and monitor reviews.

Reasonable Accommodation & Fair Housing Governance

• Oversee the centralized Reasonable Accommodation/Modification process.
• Ensure decisions are:
  • Timely
  • Consistent
  • Legally defensible
• Escalate complex or high risk cases to VP of Operations and legal counsel as needed.

Audit Readiness & Risk Mitigation

• Prepare properties for audits and monitoring visits.
• Respond to findings, cure notices, and corrective action plans.
• Protect Maiker from:
  • IRS Form 8823 filings
  • Loss of “good standing”
  • Funding or reputational risk

Operational Support: Training, Quality Control & Continuous Improvement

• Translate regulatory requirements into clear operational guidance.

• Identify and create workflow sand related documentation for Operations to execute that support efficiency and compliance.
• Ensure or provide compliance training to site teams and establish recurring compliance training cadence.
• Identify systemic issues early through spot checks and file reviews.
• Perform spot audits / file reviews to identify trends before they become findings.

• Partner with Operations to correct systemic issues.

• Promptly alert Property Operations senior management of any identified risks and recommendations for mitigation
• Ensure risk mitigation plans are implemented and effectively eliminate future risks  

Staff Management

• Manage staff activities; hire, schedule, train, evaluate, promote, counsel, reward and recognize, and hold team members accountable
• Set goals and KPIs to measure the quality and effectiveness of Compliance team’s work
• Provide constructive feedback and coaching, solicit and utilize feedback; conduct annual evaluation
• Maintains confidentiality

Education and Experience

• Bachelor’s degree in social sciences, Business or related field or 7 years of experience in tax credit or subsidized housing, real estate or property management
• 5+ years in PHA compliance and auditing functions.
• 5+ years of management/supervisory experience

Knowledge, Skills and Competencies

• Working understanding of landlord/tenant laws, Fair Housing policy and real estate rental property law
• Working knowledge of Federal, State, and local tax credit and subsidized housing laws is required 
• Technical knowledge of Occupancy Requirement of Subsidized Multifamily Housing (HUD 4350.3), Low income Housing Credits (LIHTC), HOPE and HOME rules and regulations
• Applicable Tax Credit and Home Certifications Working knowledge of Yardi Property Management Software, OneSite, and Safe Rent
• Working knowledge of MS Office, including Word, Excel, and Outlook
• Excellent listening, verbal, and written communication skills
• Demonstrates exceptional teamwork, involving others in decision making process as needed
• Takes Initiative and self manages workload to achieve goals.
• Knowledge of program requirements and guidance found in HUD and other regulations
• Interprets technical procedures and governmental regulations
• Excellent organizing and planning skills with ability to manage multiple projects and priorities
• Detailed, accurate, and consistently meets deadlines
• Effectively presents information and responds to questions from groups of employees 
• Demonstrates strong mathematical skills, including fractions, percentages, and ratios
• Defines problems, collects data, establishes facts, and draws valid conclusions
• Demonstrates ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Exhibits sound and accurate judgment making decisions in a timely manner
• Flexible and open to new ideas and responsibilities, handles pressure, adjusts to changing needs 

Physical Requirements and Working Conditions

• Regular computer use throughout the day, ability to sit for lengthy periods of time
• Stand and walk on hard surfaces, and go up and down stairs
• Lift/push/pull/carry various objects of 10 to 30 lbs. 
• Reach to shoulder level and above, and ability to bend at the hips and knees
• The noise level in the work environment is usually moderate
• Hybrid remote schedule available as approved by management