Program Compliance Manager

Summary: The Program Compliance Manager is responsible for providing oversight, direction, and leadership to the Program Compliance team which in turn provides a safe, secure space for the love of Christ to be poured out on the community we serve.

Essential Duties: Essential job duties for this position include the following items. Other duties must be performed as assigned or required.

• Ensure all Program Compliance shifts are covered, adjusting for vacations and sick days
• Provide training to new Program Compliance team members
• Communicate well with team members, and hold Program Compliance staff accountable for timely paperwork and participation in various House of Hope trainings and All-Staff Days
• Review reports for discrepancies, perform spot checks, and correct team members to ensure compliance and adherence to policy
• Produce weekly, monthly, and annual reports covering event and statistics as applicable to Direct Services and Program Compliance
• Ensure documentation is complete and accurate in a form that can be archived and called upon in the event of investigation
• Appropriately handle occurrences that deviate in the domain of safety, security, and other areas where public servants are required – such as EMS and law enforcement. Produce a report containing all details investigated.
• When law enforcement is involved, ensure that Program Compliance on site is the primary point of contact to guide and assist
• Teach the Program Compliance team the intricacies of the programs and how their presence enhances the mission of House of Hope
• Look into methods and ways to improve the ministries from the standpoint of safety and security.
• Protect company's property and staff by maintaining a safe and secure environment
• Observe for signs of crime or disorder and investigate disturbances
• Act lawfully in direct defense of life or property
• Evict violators
• Take accurate notes of unusual occurrences
• Report in detail any suspicious incidents
• Patrol randomly or regularly building and perimeter
• Monitor and control access at building entrances and vehicle gates
• Watch alarm systems or video cameras and operate detecting/emergency equipment
• Perform first aid or CPR as necessary

Supervisory Responsibilities: The Program Compliance manager has supervisory responsibility for the Program Compliance Department, including approximately 6 direct reports.

Skills

• Proven work experience as a security guard or other relevant position
• Trained in de-escalation
• Ability to operate detecting systems and emergency equipment
• Excellent knowledge of public safety and security procedures/protocols
• Surveillance skills and detail orientation
• Integrity and professionalism
• High school degree
• Management experience preferred

Religious Qualifications:

• Have a personal relationship with Jesus Christ demonstrated through a profession of faith.
• Actively participate in and remain in good standing with a local Christian church.
• Support and uphold the mission, values, and Christian principles of House of Hope of the Pee Dee.
• Demonstrate spiritual maturity, integrity, humility, and compassion.
• Have a passion for serving individuals experiencing homelessness and hardship.
• Be willing to pray with, encourage, and share the Gospel with residents, guests, volunteers, and staff when appropriate.
• Exhibit Christian conduct consistent with Biblical principles both professionally and personally.