Program Compliance Manager

Fort Worth, TX ‚Ä¢ Full Time

Posted on Thu, Jun 25, 2026

SUMMARY: Under the general direction of the Vice President of Housing Operations, the Program Compliance Manager is responsible for evaluation and monitoring the integrity within the Housing Choice Voucher (HCV) Program funded by the U.S. Department of Housing and Urban Development (HUD). This position may also perform quality control audits and compliance reviews to ensure adherence to applicable federal and state laws, HUD regulations, and FWHS policies and procedures. The Program Compliance Manager independently conducts complex audits involving interdisciplinary knowledge of housing program rules, analyzes data and system reports, and oversees fraud detection, investigation, and restitution activities. The role is responsible for developing and implementing quality control processes, policies, and continuous improvement strategies; producing detailed reports for executive leadership; and tracking corrective actions to resolution. Additionally, this position supports policy updates including the HCV Administrative Plan, and provides guidance and training to staff to strengthen compliance and operational effectiveness. ESSENTIAL DUTIES AND RESPONSIBILITIES: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

Develops and implements an effective quality control program across the Housing Operations, including policies, procedures, protocols, and reporting mechanisms, in partnership with department leadership.

Independently performs complex audits and compliance reviews involving federal regulations, interdisciplinary program requirements, and internal policies. Designs and execute file audit procedures to ensure compliance with federal and state laws, HUD regulations, and program requirements.
Conducts detailed data analysis, runs system queries, reviews reports, performs interviews, and evaluates documentation to identify discrepancies, risks, and compliance
Oversees program integrity within the HCV program, including monitoring, detecting, and investigating potential fraud, abuse, and program violations.
Investigates applicant and resident fraud complaints, conducts interviews and case conferences, and resolves discrepancies through fact-finding and analysis.
Facilitates fraud restitution processes, including establishing repayment agreements, promissory notes, and managing collection activities for program overpayments.
Monitors repayment agreements and ensures compliance through ongoing tracking and follow-up.
Analyzes HUD system reports, internal databases, and third-party data sources to identify and monitor potential fraud or compliance risks.
Generates concise, professional reports for executive management summarizing audit scope, methodologies, findings, corrective actions, and recommendations.
Tracks audit findings and remediation efforts, ensuring timely resolution and continuous improvement.
Conducts site visits and file reviews to ensure compliance with program requirements and FWHS policies across all properties and programs.
Participates in SEMAP reviews and certification processes, annual audits, and other regulatory assessments.
Assists with updates to the HCV Administrative Plan and other program policies and standard operating procedures.
Develops and implements best practices, process improvements, and tools to enhance efficiency, reduce risk, and strengthen internal controls.
Coordinates with Asset Management, property management staff, and other departments to address deficiencies and ensure compliance.
Responds to compliance-related inquiries from staff, HUD, TDHCA, legal counsel, and other regulatory entities.
Monitors sex offender registry data and cross-references internal systems to ensure regulatory compliance.
Maintains external data resources and system access necessary to perform compliance monitoring and investigations.
Assists with staff training and development related to quality control processes, compliance requirements, and audit readiness.
Stays current on HUD regulations, affordable housing program changes, and industry best practices, and communicates updates to relevant staff.

Performs other duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION, EXPERIENCE, LICENSES, AND CERTIFICATIONS:

Bachelor’s degree from an accredited college or University majoring in finance, accounting, auditing, statistics, or related field.
Two (2) years’ experience in a position with housing authority agencies OR an equivalent combination of education and experience.
Must possess a current Texas Driver’s License.

OTHER REQUIRED QUALIFICATIONS:

Employee must consent to and pass a criminal background check.

KNOWLEDGE, SKILLS, AND ABILITIES:

In-depth knowledge of Public Housing Authority and HUD legal regulations.
Knowledge of audit practices and procedures.
Above average analytical skills.
Excellent written and oral skills and able to communicate with diverse populations.
Ability to handle confidential and sensitive matters professionally.
Ability to meet established deadlines.
Excellent communication and interpersonal skills.
Ability to communicate with and relate to persons of diverse backgrounds and abilities and to establish and maintain effective working relationships with participants, landlords and other employees.
Ability to complete complex and detailed tasks in a timely manner.
Ability to plan and prioritize duties.
Knowledge of community resources
Ability to prepare and present ideas in English, in a clear and concise manner, both orally and in writing.
Must pass criminal background check.

TECHNICAL SKILLS:

Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Adobe Acrobat; working knowledge of Microsoft 365 applications, including Teams and SharePoint, for collaboration and document management; and ability to use internet-based resources for research and report development.
Ability to learn other computer software programs as required by assigned tasks.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, operate a computer and other office equipment, attend onsite and offsite meetings, and communicate in writing and verbally in person and via video conference, email, and phone. While the work is primarily sedentary, walking, standing, bending, and carrying of items such as books, binders, files, and documents is required. The employee must occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually quiet. TELEWORK: This position is eligible for part-time teleworking, subject to the need for physical attendance as directed by the employee’s supervisor or required by the circumstances

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