Procurement Systems Manager

Compensation Type

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

Highgate Corporate Offices Irving, TX

Overview

The Manager – Procurement Systems supports and assists in the management, administration, and ongoing optimization of Highgate’s procurement technology landscape, including BirchStreet and Oracle Fusion Cloud (ERP). This role provides system support to corporate and property-level users, partners closely with IT and external vendors, and plays a key role in new property openings, acquisitions, and system enhancements.

Responsibilities

Procurement Systems Administration & Integration

• Assist in the management of Highgate’s procurement systems, including BirchStreet and Oracle Fusion Cloud (ERP).
• Support system administration of BirchStreet eProcurement, CapEx, AP/IMS, and other modules as implemented.
• Develop and maintain a working understanding of the integration between BirchStreet and Oracle ERP.

Vendor & Stakeholder Partnership

• Establish and maintain strong working relationships with BirchStreet and Hilton Supply Management (HSM).
• Support troubleshooting, enhancement requests, new supplier setups, and vendor performance-related matters.
• Partner with the IT team to ensure consistent system information, data integrity, and user training.

User Support, Training & Enablement

• Provide day-to-day support to procurement system users, including hotel accounting and operations teams.
• Deliver training, reference documentation, and related project coordination for:
• New module implementations
• Procurement system rollouts for new property openings
• Acquisitions and transitions
• Provide ongoing system training, reporting support, and issue resolution to properties.

Audit, Compliance & Process Support

• Support the procurement audit program to measure:
• Purchasing process standards and reporting
• Effective and consistent use of procurement systems
• Assist with documentation and adherence to purchasing and receiving processes.
• Perform other duties as assigned.

Qualifications

• Four (4) or more years of experience in hospitality or a related industry
• Bachelor’s degree or equivalent hospitality experience
• Hands-on experience with BirchStreet and Oracle ERP
• Strong knowledge of purchasing and receiving processes
• Service-oriented and detail-focused, with a friendly and approachable demeanor
• Strong problem-solving skills
• Ability to communicate effectively with individuals at all levels of the organization
• Strong process documentation skills

Key Competencies

• Procurement systems expertise
• Data accuracy and governance
• Cross-functional collaboration
• Training and user enablement
• Audit and compliance support
• Ability to manage multiple priorities in a dynamic hospitality environment