Procurement Service Engineer I

Job Description

Our Company
EXOS is a family of companies formerly known as Sondhi Solutions that provides cybersecurity, talent
and IT solutions across the United States. The brand EXOS is shorthand for nature's answer to providing
critical support, protection and growth for many living organisms: exoskeletons. At EXOS we believe we
provide that same answer for our clients. EXOS core values are built around the importance of that
symbiotic relationship with our clients and one another. We realize that the foundation of all success,
both for our clients and our team, is found in people connecting, building trust and focusing on a
common purpose.
EXOS CYBER: Our cybersecurity offerings are designed around a defense-in-depth strategy to provide a
multi-layered, robust security framework. We achieve this comprehensive and integrated approach
thanks to our cybersecurity professionals' extensive experience in critical military roles that have
equipped them with the expertise to fortify your digital landscape.
EXOS TALENT: We are dedicated to helping enterprises optimize human potential. We connect
organizations with exceptional individuals, champion diversity, and unlock the full potential of human
resources that drive success. EXOS TALENT is your partner to solve the complexities of talent solutions.
EXOS IT: At EXOS IT, we understand technology. More importantly, we understand people. Our
managed services focus on partnerships to understand and achieve your goals, address challenges and
drive meaningful outcomes, together.
Our Values
We are Empowering:
At EXOS we empower our clients by providing them with essential strategic IT guidance, reliable service,
and the talent necessary to achieve their business goals. We empower our team by living a culture of
collaboration, trust, and learning, creating growth opportunities, and charting a clear career path for all
our team members.
We are Connected:
At EXOS we are connected to our clients and their purpose. We are not just a talent and technology
partner; we are an extension of your business. We seek to understand where leadership is driving the
company, and we connect across all aspects of the business necessary to make that goal a reality. We
are connected to the communities we serve and invested in organizations that make them great places
to live. As the EXOS team, we are connected through our common commitment to our cultural
imperatives: the 'Three Ps' - Be Positive, Be Productive and Be Progressive in the since that we are
always challenging each other to learn and grow.
We are Trusted:
For more than fifteen years EXOS has been a trusted partner in providing Talent, IT and Cybersecurity
solutions for our clients. Whether it's servicing large-scale enterprise clients or start up professional
firms, our team is there to help solve pain points and provide strategic direction. The trust we have with
one another as a team is earned. We live a culture of accountability with a goal of excellence. We are
invested in one another's success, personally and professionally. We are a trust first, learn together and
celebrate collectively team.
What You Will Do
IT Dispatching:
 Receive and prioritize IT service requests from various departments and clients.
 Allocate tasks to the appropriate IT technicians based on skills, workload, and urgency.
 Monitor the progress of ongoing tasks and ensure timely resolution.
 Communicate updates and resolution times to relevant stakeholders and/or clients.
 Resolve basic troubleshooting issues
 Resolve basic troubleshooting issues
 Intake IT Support issues and requests through phone calls and ITSM tools
Procurement:
 Collaborate with technicians and Project Managers to understand IT equipment and supply
needs.
 Research and identify suitable vendors for IT-related products and services.
 Prepare and process purchase orders, ensuring compliance with budgetary constraints.
 Track and manage inventory levels of IT equipment and supplies internally and externally
Vendor Management:
 Track and manage inventory levels of IT equipment and supplies internally and externally
 Establish and maintain strong relationships with IT vendors.
 Evaluate vendor performance and adherence to contractual agreements.
 Resolve any issues or discrepancies with vendors in a timely manner.
Documentation:
 Maintain accurate records of IT service requests, dispatch activities, and procurement
transactions.
 Generate reports on IT dispatching and procurement metrics for management review.
Compliance:
 Ensure compliance with company policies and procedures in all IT dispatching and procurement
activities.
 Stay informed about industry best practices and recommend improvements to existing
processes.

Job Requirements

What You Have Done
Requirements:
 Proven experience in IT dispatching or a related field.
 Strong understanding of IT equipment and supplies procurement processes.
 Excellent organizational and multitasking abilities.
 Effective communication and interpersonal skills.
 Knowledge of IT support ticketing systems.
 0-2 years of experience in a technical support role.
Education:
 Relevant certifications in IT dispatching or procurement (e.g., ITIL, CSCP) are a plus.
 CompTIA A+ Certification is a plus