Procurement Operations Specialist

Procurement Operations Specialist

You’re more valuable than ever – And that’s just how we’ll make you feel. The Procurement Operations Specialist is an operationally focused role responsible for ensuring the effectiveness, accuracy, and control of the purchase order (PO) process and its alignment to supplier contracts and procurement policies. The role oversees the end-to-end procure-to-pay (P2P) process, ensuring accurate, timely, and compliant procurement transactions across the organization. This role manages interactions between operations, procurement, accounts payable, and suppliers to maintain seamless workflows from requisition through payment.

Qualifications

Education Required

Bachelor’s degree in Business, Supply Chain Management, Finance, or a related field

Licenses/Certifications Required

None

Work Experience Required

• 2+ years prior experience in procurement, accounts payable, or supply chain transaction processing, and supplier management.
• Experience with purchase orders, invoice reconciliation, supplier integrations and catalog management within a P2P platform.

Preferred Qualifications

• Certification in procurement or supply chain (e.g., CPSM, CSCP) is a plus
• Experience with spend analysis and supplier strategic sourcing.
• Familiarity with e-procurement platforms and tools.
• Healthcare industry experience.

Knowledge, Skills, and Abilities

• This role involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills.
• Strong understanding of end-to-end P2P workflows, with emphasis on requisitioning, PO lifecycle management, receiving, and PO-to-invoice matching.
• Working knowledge of contract structures, pricing terms, minimum commitments, and commercial provisions relevant to PO compliance.
• Experience using Workday or similar ERP platforms for requisitions, purchase orders, supplier records, and exception management.
• Ability to evaluate PO-to-invoice match exceptions, including price variances, quantity discrepancies, and contract non-compliance
• Strong analytical and problem-solving skills to investigate discrepancies, identify root causes, and determine appropriate resolution paths.
• High attention to detail and data accuracy, particularly when reviewing pricing, unit measures, tax, freight, and contractual terms.
• Ability to exercise sound judgment when determining whether exceptions require correction, escalation, or contract interpretation.
• Strong communication and interpersonal skills to collaborate with Accounts Payable, Procurement, Operations, and suppliers.
• Ability to manage multiple priorities and transaction volumes in a deadline-driven environment.
• Proficiency in Microsoft Excel and related tools for tracking, reconciliation, and variance analysis.
• Ability to provide operational insights and perspective on supplier performance, contract adherence, and process effectiveness to support strategic sourcing efforts.

Essential Duties and Responsibilities

Strategic Operations

• Exercise independent judgment and discretion in overseeing the integrity of end-to-end procurement documentation, ensuring purchase orders, contract references, pricing terms, and approval records are accurate, complete, and maintained in an audit-ready condition in accordance with internal controls, regulatory requirements, and financial governance standards.
• Independently monitor, assess, and interpret P2P activity to ensure compliance with procurement policies, delegated approval authorities, financial thresholds, and contractual obligations; and identify material compliance risks and recommend corrective actions to mitigate operational, financial, or audit exposure.
• Analyze and synthesize P2P transactional data to identify systemic trends, recurring exceptions, supplier performance deficiencies, and contract compliance gaps; and proactively develop insights and formally communicate findings, risk assessments, and improvement recommendations to Procurement, Finance, and operational leadership.
• Serve in an advisory and consultative capacity by providing operational intelligence, market observations, and performance analyses to support strategic sourcing initiatives, supplier rationalization efforts, contract negotiations, and supplier performance management reviews, with direct impact on cost control, risk mitigation, and operational efficiency.
• Design, maintain, and interpret procurement performance metrics and management reports, including but not limited to PO accuracy rates, exception frequency and root-cause trends, resolution cycle times, and supplier compliance indicators. Evaluate results and recommend process, policy, or system enhancements to senior stakeholders.
• Independently support and advance continuous improvement initiatives rlated to P2P internal controls, process efficiency, risk mitigation, and system effectiveness by evaluating current-state performance, identifying control or workflow gaps, and recommending enhancements aligned with procurement policy, financial governance, and audit requirements.
• Partner with IT, ERP support teams, and procurement leadership in a consultative capacity to evaluate, design, and refine P2P platform functionality and system configurations, ensuring system builds appropriately support streamlined operations, approval governance, contract compliance, and scalable business growth.
• Exercise judgment in validating P2P system builds and enhancements by coordinating and executing user acceptance testing, assessing functional outcomes against business and control requirements, documenting results, and determining readiness for deployment or the need for remediation.
• Develop and deliver end-user documentation, process guidance, and targeted training related to P2P process changes, ERP enhancements, or control updates.
• Translate technical or system-driven changes into clear operational guidance to support compliance, adoption, and consistent execution across the organization.

General Operations

• Lead day-to-day vendor relations and management to facilitate the collaborative purchasing process.
• Responsible for maintaining the integrity and operational effectiveness of the PO process and serves as a key control point between Procurement and Accounts Payable.
• Manage and maintain purchase requisitions and POs in accordance with procurement policies, approval requirements, and contract terms.
• Ensure purchase orders are accurate, complete, properly approved, and aligned to executed supplier agreements prior to release.
• Review and evaluate PO-to-invoice match exceptions generated during the AP invoice processing cycle, including pricing, quantity, and contract variances.
• Analyze discrepancies to determine root cause, required corrections, and appropriate resolution (e.g., PO update, supplier correction, contract clarification, or escalation).
• Partner with Accounts Payable to support timely invoice resolution while maintaining proper procurement and contract controls.
• Serve as a primary point of contact for suppliers regarding purchase order accuracy, pricing alignment, and contract compliance (excluding invoice submission and payment execution).
• Analyze requisition flow and coordinate with Procurement, Operations, and suppliers to resolve recurring PO or contract-related issues.

GoHealth Core Values

GoHealth’s Core Values, listed below, are essential functions of this position:

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation.
• Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
• Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
• Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.

Physical Requirements

• Office Environment: Tasks may be conducted within a climate-controlled office setting.
• Physical Activity: The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 10-25 lbs.) Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position.
• Travel: Travel may be required, including travel between Company locations and out-of-town destinations as needed. (10%)
• Safety Equipment: May require the use of safety equipment for infection prevention.

Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders to perform other duties. Leadership may revise this job description at any time.

Equal Employment Opportunity Statement

The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law.

ADA Accommodation Statement

Reasonable accommodations are available for qualified individuals with disabilities upon request. This role defines success by achieving essential function outcomes, not by the method of completion.

Compliance Statement

This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment

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All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business. For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy