Procurement Generalist

About Lockstep

At Lockstep, we believe great technology isn’t just about infrastructure - it’s about impact. We partner with organizations to deliver innovative, secure, and scalable IT solutions that empower their success. From network security to cloud infrastructure, we take the complexity out of IT so our clients can focus on what they do best. We’re a team that values action and collaboration. We take ownership, put customers first, work as one team, and never stop learning. If you’re looking for a place where your work truly makes a difference, Lockstep is the place to be.   

What we offer

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) Plan
• Short-term/long-term disability and life insurance
• Flexible PTO
• 8 company-paid holidays and 1 floating holiday
• Employee Assistance Program (EAP)

About the role

As a Procurement Generalist, you'll play a critical role in supporting the delivery of technology solutions to our clients by ensuring products and services are procured accurately, efficiently, and in accordance with company processes. You'll coordinate procurement activities across internal teams and vendor partners, manage purchase orders, resolve order and invoice discrepancies, and help maintain smooth day-to-day procurement operations. Success in this role requires strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment. 

What you’ll own

Procurement Operations

• Create and issue accurate purchase orders (POs) to vendors within established service-level expectations (typically within two business days).
• Ensure all required documentation and supporting information are properly attached to originating opportunities and purchase orders to facilitate seamless processing.
• Review procurement requests for accuracy, completeness, and compliance with company procedures.
• Maintain accurate procurement records and documentation within ConnectWise and related systems.

Collaboration

• Partner with Sales and Inside Sales teams to validate order details and ensure accuracy within ConnectWise.
• Coordinate with IT, Facilities, and other internal departments to procure equipment, software, and services that support business operations.
• Work closely with Accounts Payable to research and resolve invoice discrepancies, vendor issues, and order-related questions.

Vendor & Employee Support

• Serve as a primary point of contact for vendors and internal employees regarding procurement-related inquiries.
• Respond to requests in a timely manner and proactively communicate order status updates.
• Escalate issues as needed through ticketing systems, phone calls, or virtual meetings to drive timely resolution.

Procurement Administration

• Monitor and manage departmental procurement requests and shared inbox communications.
• Process and track RMAs (Returns Merchandise Authorizations) to completion within established timelines.
• Support continuous improvement efforts by identifying opportunities to streamline procurement processes and enhance operational efficiency.
• Provide backup support for team members and perform other duties as assigned.

Supervisory Responsibilities

• None.

What we're looking for

• 4+ years of experience in procurement, purchasing, order management, supply chain, operations, or a related field.
• Experience creating and managing purchase orders within an ERP, PSA, procurement, or order management system.
• Strong attention to detail with the ability to manage multiple priorities and deadlines simultaneously.
• Excellent organizational skills and follow-through.
• Strong verbal and written communication skills with the ability to build productive relationships across departments and with vendor partners.
• Ability to work independently, exercise sound judgment, and take ownership of assigned responsibilities.
• Proficiency with Microsoft Office, including Excel, Outlook, and Word; experience with PDF editing tools such as Foxit preferred.
• Experience with ConnectWise or similar procurement, purchasing, or order management systems preferred.
• Basic understanding of procurement processes, invoicing, and accounts payable functions preferred.
• Ability to maintain confidentiality and appropriately handle sensitive information.
• Bachelor's degree preferred.
• Must be able to work onsite a minimum of four days per week.
• Must be authorized to work in the United States without sponsorship now or in the future.
• Employment is contingent upon successful completion of a background check and drug screen.

What to expect

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job. 

This position requires prolonged computer and desk work, occasional lifting of up to 15 pounds, and regular collaboration within a professional office environment.

Less than 5% travel required

Equal Opportunity Employer 

Lockstep Technology Group is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.