Premier Accounts Receivable Lead

Overview

Looking for a detail-orientated professional to join our corporate support center to work in a fast-paced, challenging environment. The ideal candidate will be a team player, has the ability to quickly solve problems, has good interpersonal skills, and willingness to learn. The Premier Accounts Receivable Lead is responsible for independently managing accounts receivable functions for assigned association(s) while supporting broader accounting operations within a boutique environment. This role serves as a trusted point of contact for assigned associations, ensuring accuracy, consistency, and timely resolution across all receivable activities. This role requires strong technical expertise, attention to detail, and the ability to independently take ownership of assigned responsibilities while collaborating with cross-functional teams. The Premier Accounts Receivable Lead is expected to embrace the honor to serve our communities, as well as demonstrate kindness, professionalism, and timely resolution in every interaction. They are also accountable for upholding the Sentry Promises made to our board members, homeowners, and fellow employees.

RESPONSIBILITIES

• Demonstrate a strong command of debit and credit principles in accordance with established accounting standards.
• Review daily cash receipts for assigned associations to ensure proper application.
• Manage onboarding and account closeout processes for associations.
• Maintain assessment billing schedule for Accounts Receivable Department.
• Adhere to established internal controls.
• Follow company policies and procedures related to financial activities.
• Maintain accurate member/customer account records
• Perform other duties as assigned.

CUSTOMER SERVICE RESPONSIBILITIES

• Adhere to our Language of Service with all interactions.
• Review issues and look for solutions to obstacles or gaps in service.
• Respond promptly to employee or client needs to step in and assist with difficult or escalated situations.
• Solicit employee and customer feedback to improve service.
• Promote Foundation Principals at all times and maintain a positive and respectful work environment.
• Approaches work daily with a positive “Can-Do” strategy.
• Ensure that all incoming telephone calls are courteously and efficiently handled and that messages are accurately documented.
• Lend a helping hand to the entire team by assisting other team members as requested.
• Serves as a Helpful Expert in exceeding customer expectations on a regular basis.

PERSONAL SPECIFICATIONS

Communication Skills

• Oral Communication - Effectively expresses oneself in one-on-one and group situations and presentations
• Written Communication - Effectively expresses ideas through a variety of written communications (e-mails, reports, memos, etc.), demonstrating strong writing skills
• Listening - Demonstrates attentiveness and the ability to understand the oral communications of others through active listening skills

Personal Motivation

• Commitment - Demonstrates commitment to perform above and beyond the essential functions of the job
• Self-starter who exhibits initiative and internal motivation to achieve goals, including those beyond standard expectations
• Teamwork - Ability to work well in a team environment, always willing to assist other employees
• Integrity - Maintains social, ethical, and organizational norms
• Enthusiasm - Demonstrates an open mind and positive attitude, while interacting with others in a positive way. Displays genuine interest, excitement and eagerness toward job, company, employees, and customers
• Sensitivity - Takes into consideration the feelings and needs of others in plans and actions

MANAGERIAL SKILLS

• Conduct – Demonstrates high integrity, honesty, leadership, trustworthiness, goal-oriented, and deadline conscious. Affects change, when necessary, in collaboration with the Community Managers and Division Manager.
• Decision Making – Ability to make sound business decisions, which favorably impact customers based on logical assumptions and factual information. Doesn’t procrastinate on tough decisions, especially those related to the budget and personnel issues.
• Stress Management – Maintains stability of performance under pressure and/or opposition.
• Policies and Procedures – Understand and implement all policies and procedures that impact job responsibility.

PHYSICAL REQUIREMENTS

• Ability to sit for up to eight (8) hours per day
• Ability to operate a personal computer and basic office equipment
• Ability to talk regularly over the phone with customers and co-workers up to eight (8) hours per day

Benefits Available:

• Medical, Dental
• Vision
• Short-Term and Long-Term Disability
• Life & AD&D
• Paid Vacation
• Paid Personal/Sick Days
• Paid Holidays
• 401(K)