Payroll Specialist

Company: Solex HCM Location: Remote Job Type: Full-Time (8:30-5:30 EST)

Position Summary

Solex HCM is seeking a detail-oriented and customer-focused Payroll Specialist to join our growing team. As a trusted payroll and human capital management provider, Solex HCM supports clients across a wide range of industries including manufacturing, healthcare, professional services, retail, nonprofit, hospitality, and more. This position is responsible for processing payrolls for multiple clients while delivering exceptional customer service, maintaining compliance with federal, state, and local regulations, and serving as a trusted resource to our clients.

The ideal candidate is highly organized, thrives in a fast-paced environment, and enjoys building strong relationships with clients while managing multiple priorities.

Essential Duties and Responsibilities

Payroll Processing

• Process weekly, bi-weekly, semi-monthly, and monthly payrolls for multiple clients across various industries.
• Review payroll data for accuracy, including earnings, deductions, taxes, garnishments, and timekeeping information.
• Ensure payrolls are processed accurately and within established deadlines.
• Prepare and review payroll reports and reconcile discrepancies as needed.
• Assist with payroll adjustments, voids, off-cycle payrolls, and year-end activities.

Client Support and Relationship Management

• Serve as a primary point of contact for assigned clients regarding payroll and HR-related questions.
• Provide outstanding customer service and build strong relationships through timely and professional communication.
• Educate clients on payroll best practices, system functionality, and compliance requirements.
• Collaborate with internal teams to resolve client issues efficiently.
• Support new client implementations and onboarding activities.

Compliance and Reporting

• Maintain knowledge of federal, state, and local payroll laws and regulations.
• Ensure compliance with wage and hour requirements, payroll tax regulations, and company policies.
• Assist clients with payroll tax inquiries and notices.
• Support quarterly and year-end processing, including W-2 preparation and reporting.
• Maintain confidentiality and protect sensitive employee and company information.

System Administration and Process Improvement

• Enter and maintain employee records, deductions, direct deposits, and tax information.
• Troubleshoot payroll system issues and escalate concerns when necessary.
• Identify opportunities to improve processes and increase efficiency.
• Participate in training and stay current on payroll regulations and industry trends.

Qualifications

• Associate's degree in Accounting, Business Administration, Human Resources, or related field preferred.
• Minimum of 2 years of multi-client payroll processing experience, preferably with a payroll service provider, PEO, or HCM organization.
• Knowledge of payroll laws, wage and hour regulations, payroll taxes, and garnishments.
• Experience with payroll software and HRIS systems; isolved experience preferred.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet strict deadlines.
• High level of professionalism and discretion when handling confidential information.

Preferred Qualifications

• Certified Payroll Professional (CPP) certification or willingness to obtain.
• Experience supporting clients in multiple states.
• Knowledge of benefits administration, onboarding, and HR processes.

Core Competencies

• Customer Focus
• Attention to Detail
• Time Management
• Communication Skills
• Problem Solving
• Adaptability
• Teamwork and Collaboration
• Accountability and Integrity

Why Join Solex HCM?

At Solex HCM, we partner with businesses of all sizes to provide payroll, HR, benefits, and workforce management solutions. We pride ourselves on delivering exceptional service and building long-term relationships with our clients. Our team members enjoy a collaborative environment, opportunities for professional growth, and the ability to make a meaningful impact on the success of our clients.

Solex HCM, is an equal opportunity employer committed to a diverse, inclusive, and harassment-free workplace. We base employment decisions on merit and qualifications, regardless of race, color, sex, religion, sexual orientation, national origin, disability, or other legally protected characteristics