Payroll Manager - Shared Services Center

Core Responsibilities

Responsibilities described in this section are fundamental to success in this position.

• Manage end-to-end payroll processing for multiple dealership locations across several states.
• Ensure timely and accurate processing of weekly, bi-weekly, and semi-monthly payrolls.
• Oversee payroll for:  Flat-rate technicians, sales commissions, bonuses and incentive programs, hourly employees and salaried employees
• Interpret day-to-day business objectives and execution of those objectives.
• Create cross-training of the payroll department plans to ensure business continuity.
• Hiring, training, motivating, and coaching employees and ensuring they provide attentive, efficient service to customers. This includes but is not limited to individual and team feedback, facilitate ongoing team and departmental meetings.
• Assessing employee performance and providing helpful feedback and training opportunities that are in line with business and personal development needs.
• Assist in monitoring workload and evaluate direct reports and review the evaluations/development plans of others.
• Manage the payroll team and fill in as needed and prepare work schedules to ensure appropriate coverage.
• Resolving concerns or complaints from employees or management.
• Prepare, distribute, and maintain dealership pay plans in the appropriate database based on guidelines of position.  This includes working with leadership and management to ensure pay plan standardization, regulation, and compliance.
• Provide guidance and shares knowledge with colleagues/team members relating to payroll, compliance and FLSA and State and wage and hour regulations.
• Assist in and support in creating annual team objectives. 
• Escalate potential payroll or legal concerns to the appropriate level of management.
• Defines standards and reusable approaches within the payroll operational framework.
• Identify process improvement initiatives and define standards for new processes.
• Review and research payroll errors and communicate to management on how to address and seek appropriate approval.  
• Implement quality control measures.
• Communicate actively with Accounting, HR, and Operations.
• Oversee audit requests, tax reconciliation, year-end, and W-2 processes.
• Ensure compliance with wage garnishment, wage levies and child support regulations.
• Uses personal device to provide an additional layer of security for company network and site access through multi-factor authentication.
• Maintain advanced knowledge of payroll and HRIS systems to optimize utilization.
• Prepare monthly compensation reporting for managers and executive team.
• Special projects, ad hoc reporting, and additional duties as necessary and assigned.

Minimum Qualifications

The requirements listed below are the minimum degrees, certifications, knowledge, skill, and/or ability required of this position.

• Minimum of 8 to 10 years of multi-state and multi-entity payroll experience.
• Minimum of 8 to10 years of progressively responsible payroll management experience, including direct leadership and supervision of payroll employees.
• Minimum of 5 years of fast-paced customer experience.
• Experience with various payroll systems and implementation.
• Experience in a shared service environment and solid understanding of Payroll and Business cycles.
• Technical writing experience in drafting legally compliant pay plans.
• Knowledge of labor laws, rules & regulations.
• Ability to work with accounting to streamline payroll calculations and communication.
• Excellent computer skills, competent in all Microsoft Office applications, with emphasis on Excel
• Valid driver’s license without restrictions that affects your ability to operate company owned vehicle(s) and ability to maintain a clean driving record.

Knowledge, Skills, and Abilities

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent written and verbal communication skills; appropriately communicates with all levels of customers from assistants to Executives. 
• Ability to work well with various personalities, handle conflict, and understand confidentiality.
• Consistency and thoroughness.
• Demonstrated coaching/mentoring skills and issue management problem solving skills. 
• Strong customer service skills.
• Strong organization skills, attention to detail and follow through to resolve any outstanding issues.
• Strong time management skills.
• Ability to adapt to changing environments.
• Ability to analyze/interpret data and take appropriate action.
•  Consistently demonstrates the behaviors of servant leadership while prioritizing team member needs, acting as a trusted advisor, and fostering a culture of respect and empowerment.

Preferred

• Certified Payroll Professional (CPP) designation through PayrollOrg.
• Automotive dealership payroll experience.
• Experience with dealer management systems (DMS) such as CDK or Reynolds & Reynolds.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear.
• The physical demands of the job include the use of hands and fingers, reaching, bending, sitting, lifting, climbing, stooping, kneeling, crouching, and driving.
• Specific vision abilities required by this job include close vision and distance vision.
• Must be able to pass a drug/alcohol urinalysis and be able to drive a vehicle.

Working Conditions

The work environment characteristics described here are representative of those one may encounter while performing the essential functions of this job.

• This role is predominantly sedentary in an office environment.  The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Travel Requirements

The travel requirements described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee may be required to travel within or outside the area.