Payroll Customer Service Specialist - FT - Day

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Pay Range:

Scheduled Weekly Hours:

Position Overview

Serves as a customer advocate and provides efficient and effective Payroll solutions. Communicates issue updates with applicable stakeholders. Works as a liaison between payroll team and employees. Recognizes, researches, and escalates Payroll issues in response to phone/email inquiries received from internal users.

MINIMUM REQUIREMENTS
Education:    High school diploma or equivalent.
Experience:    Three years customer service experience required. Payroll experience strongly preferred. Workday experience a plus.
Other Credentials:    
Knowledge and Skills:    Strong client relationship, interpersonal and organizational skills. Proficiency in multi-tasking, setting priorities, and timely follow up. Ability to manage and maintain large sets of highly sensitive and confidential information. Project and time management skills.
Special Training:    
Mental, Behavioral and Emotional Abilities:    Ability to troubleshoot and resolve customer complaints. Ability to learn and apply basic concepts in new situations. Ability to collaborate and work in a team environment as well as work independently and make sound decisions.
Usual Work Day:    8 Hours  
Reporting Relationships
Does this position formally supervise employees? No

If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.

ESSENTIAL FUNCTIONS
Works as liaison between employees and Payroll. Serves as a customer advocate and follows up on user calls to ensure proper and timely resolution of problems.
Keeps manager current on the status of all outstanding issues. Communicates issue updates in accordance with end user needs and established policy.
Attends departmental staff meetings to meet communication expectations of the customer.
Resolves routine customer concerns with pre-defined solutions. Recognizes, researches, and escalates Payroll issues in response to phone/email inquiries received from internal users.
Demonstrates top performance and a passion for excellence. Meets and surpasses goals successfully. Identifies and prioritizes critical issues. Circumvents problems as they arise to maintain focus on issues.
Creates and communicates clear and concise directions for staff and customers while realizing possibilities and opportunities.
Completes resolutions and needs of organization in a timely manner.
Provides superior quality and outstanding customer service.
Performs other duties as assigned.

PHYSICAL DEMANDS AND WORK ENVIRONMENT
Frequent physical demands include:

Occasional physical demands include: Sitting , Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion , Taste or Smell , Talk or Hear

Continuous physical demands include:

Lifting Floor to Waist 10 lbs. Lifting Waist Level and Above 15 lbs.

Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Color Discrimination, Minimal Depth Perception, Minimal Hearing
Anticipated Occupational Exposure Risks Include the following: Airborne Communicable Disease , Extreme Temperatures , Uneven Surfaces or Elevations , Extreme Noise Levels , Dust/Particulate Matter

IND123.

This position is eligible for the following benefits:

• Medical Plan

• Prescription drug coverage & In-House Employee Pharmacy

• Dental Plan

• Vision Plan

• Flexible Spending Account (FSA)

- Healthcare FSA

- Dependent Care FSA

• Retirement Savings and Investment Plan

• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance

• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance

• Disability Benefits – Long Term Disability (LTD)

• Disability Benefits – Short Term Disability (STD)

• Employee Assistance Program

• Commuter Transit

• Commuter Parking

• Supplemental Life Insurance

- Voluntary Life Spouse

- Voluntary Life Employee

- Voluntary Life Child

• Voluntary Legal Services

• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance

• Voluntary Identity Theft Insurance

• Voluntary Pet Insurance

• Paid Time-Off Program

The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level. 

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.