Payroll Contact Center Team Leader, Payroll

Publix Super Markets ‚Ä¢ Lakeland, Florida ‚Ä¢ Full Time

Posted on Sat, Apr 25, 2026

Publix Super Markets tops the list of privately-owned supermarkets in the US. We hold no long-term debt, and continue to grow year after year. Publix and our associates excel in community involvement, volunteerism and environmental sustainability. Our collective commitment to diversity has contributed to our success in being a great place to work and shop. It’s satisfying to work for – and be an owner in – a Fortune 100 company that is widely recognized as a leader in the supermarket industry.
The Payroll department ensures that Publix associates receive timely, accurate paychecks for their livelihood. Within the department, the Contact Center Team Leader provides leadership and direction to internal teams who support customer resources. The ideal candidate must have strong customer service, supervisory, and decision-making skills. They must display professionalism in a fast-paced environment and are considered the subject matter expert for all payroll research and problem resolution.
In Publix's corporate offices, we value in-person interactions, similar to those our store associates have with customers. This position is an in-person role located at our corporate headquarters in Lakeland, FL.
What you’ll do

provide direction to the payroll contact center
analyze and recommend strategies for contact center metrics
maintain knowledge of payroll processes, policies, and system enhancements
assist other supervisors with development, training, and coaching; as well as other special projects and duties
handle payroll for the associates in the department

Associate’s degree in a business related field or equivalent experience
at least two years of experience in an analytical position
knowledge of corporate strategy map
knowledge of payroll and payroll related policies including Paid Time Off (PTO)
knowledge of professional communication style
knowledge of operations/infrastructure
knowledge of CQI (continuous quality improvement) methodology and tactics to include WIN (work improvement now) and QIP (quality improvement project)
ability to react quickly and in a calm, professional manner when in situations affecting one or more associates’ pay
analytical skills
customer service skills
knowledge of supervisory leadership skills
ability to display professionalism
strong decision-making skills
ability to multi-task and prioritize a large volume of work
ability to demonstrate a high level of maturity and tact
interpersonal communication skills
problem solving skills
basic skills in time keeping systems including: DART, Kronos, Time Off Request (TOR) system, TPass, MSS
intermediate skills in Microsoft applications (Excel, Word, PowerPoint, SharePoint, Access)
intermediate skills in SAP, Oasis, FETCH, PASSport
willingness to work flexible hours to meet business needs

Bachelor’s degree in Business Management, Finance or Accounting
four or more years of payroll experience in an analytical position
supervisory knowledge
knowledge of Avaya phone system and the reports within the phone system
knowledge of the different pay classifications and how pay is calculated
knowledge of Publix Minor Restrictions
knowledge of individual state and federal Department of Labor (DOL) laws as it pertains to minors and Wage and Hour Division (WHD) requirement for associates’ edited time
knowledge of Power of Attorney
knowledge of Managers Reference Library (MRL) or similar policy documentation
intermediate knowledge of time keeping systems including: DART, Krono, Time Off Request (TOR) system, TPass, MSS
advanced knowledge of SAP, Oasis, FETCH, PASSport

View the interactive listing →