Payroll Contact Center Analyst, Hourly Support 4, Payroll
Publix ‚Ä¢ Lakeland, Florida ‚Ä¢ Full Time ‚Ä¢ $20.05–$27.65 / hour
Posted on Tue, Jul 28, 2026
Primary Responsibilities:
- This position is responsible for serving as the first point of contact for the resolution of payroll related inquiries from current and former associates, external customers, Time Administrators, and Retail and Support Management.
- This position is responsible for managing the printing and distribution of physical payroll checks, which includes adhering to Sarbanes-Oxley (SOX) compliance guidelines for printing checks as well as ensuring proper distribution of the physical checks.
- This position is responsible for timely and accurate responses to payroll information requests from current and former associates.
- This position is responsible for analyzing hourly work time and rest breaks of minor associates in all operating states for violations of FLSA standards and child labor laws and adults in TN & KY based on state laws.
- This position is responsible for analyzing various weekly reports to ensure compliance with policies which may directly impact an associates pay.
- Associate’s degree in Finance, Accounting, or a business-related field
- Or equivalent experience (if applicable)
- 2 years call center or 3 years customer service experience
- Flexibility/Adaptability: The ability and willingness to adjust one's style or approach in response to differing circumstances or to work in ambiguous situations.
- Independence: The ability to work effectively without close supervision or guidance.
- Initiative: The ability to self-direct work activities and take action on tasks without direction from a supervisor.
- Stress-Tolerance: The ability to work productively and effectively when faced with stressful work situations and time pressures.
- Time Management: The ability to manage time so that the priority of the activities determines the timing and amount of attention they receive.
- Arithmetic Computation: The ability to perform arithmetic computations such as addition, subtraction, multiplication, and division correctly using whole numbers, fractions, decimals, and percentages.
- Detail Orientation: The ability to attend to and verify the accuracy and completeness of detailed information.
- Building Relationships: The ability to develop and maintain professional, trusting, positive, and productive working relationships.
- Customer Focus: The ability to create an environment in which a positive and professional service orientation is evident to internal customers.
- Active Listening: The ability to use “active listening” techniques to ensure the understanding of information provided by the speaker.
- Verbal Communication: The ability to orally present and express ideas and information clearly, politely, and concisely.
- Written Communication: The ability to prepare clear, accurate, understandable, and professional written text in English.
- Microsoft Word – Basic
- Microsoft Excel – Basic
- Microsoft PowerPoint – Basic
- Microsoft Access – Basic
- SAP (Payroll processing system/HR system) – Basic
- FETCH (Time/Absence system) – Basic
- Oasis, MSS, Kronos/Dart, PASSport (Timekeeping/self-service systems) – Basic
- Bachelor’s degree in Finance, Accounting, or a business-related field
- Fundamental Payroll Certification (FPC)
- Bilingual – Spanish (speaking, writing, reading)
- Knowledge of Publix Paid Time Off Benefits
- Knowledge of calculation of gross to net pay
- Knowledge of payroll taxes
- Knowledge of Publix organizational structure
- Microsoft Word – Intermediate
- Microsoft Excel – Intermediate
- Microsoft PowerPoint – Intermediate
- Microsoft Access – Intermediate