Payroll Client Services Specialist

We’re a small, locally owned, family‑run business proudly rooted in our Maine community, and we’re looking for the right person to join our close‑knit team.

Working with us means more than just a job, it means becoming part of a workplace where people are valued, contributions are noticed, and relationships matter.

Position Summary

The Client Service Representative processes all aspects of payroll for an assigned client base, providing a high level of customer service. This position requires efficiency and flexibility in performing detailed tasks in a fast-paced work environment with frequent interruptions, changing priorities, and multiple deadlines. The CSR may be asked to assist in the reconciliation of payroll accounts as needed. The position also requires maturity in dealing with sensitive and confidential matters.

Essential Duties and Responsibilities

The essential functions include, but are not limited to:

• Compile payroll data, post wages, and reconcile errors, in order to balance the payroll and maintain payroll records
• Maintain a high rate of client retention through high quality customer service
• Identify and resolve internal discrepancies
• Research client inquiries concerning paychecks or payroll in general
• Support and contribute to a positive work environment that fosters a high level of team performance through own work and behavior
• Continue knowledge of payroll software system and changes in wage and tax laws
• Maintain Client files in a confidential and secure manner
• Research and resolve client/system problems
• Establish and maintain a positive working relationship with clients, agencies and coworkers to promote quality service image
• Display maturity in securely handling sensitive and confidential client and employee information
• Other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Prior experience in a customer service environment
• Prior experience processing payroll a plus
• Excellent telephone, communication and interpersonal skills
• Detail-oriented, well organized; high degree of accuracy
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Knowledge of payroll software or ability to learn specific applications
• Professional, drive, motivated self-starter
• knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar
• Professional in appearance and behavior
• Ability to work beyond regular work hours when needed
• Reliable and dependable