Patient AR Specialist I
Beacon Oral Specialists • Dallas, Texas • Full Time
Posted on Tue, Jun 30, 2026
- Identify problem accounts with patients; investigate and correct error, follow-up on missing account information, and resolve past-due accounts.
- Call and communicate with patients via the phone.
- Research inquiries regarding past-due balances and insurance guidelines.
- Resolve delinquent accounts; prepare payment plans and monitor adherence to plans by guarantor; direct accounts to inside collection department when necessary.
- Prepare reports to identify and resolve accounts receivable issues.
- Post data; verify and perform mathematical computations; maintain files.
- Compose and type routine correspondence, memos, letters, appeals, etc.
- Work with practices within the organization in getting any necessary or requested documentation for patients, insurance carriers or other areas.
- Identify patient accounts for collection action when delinquent or when unable to contact patient or guarantor.
- Process the Account Receivable Report.
- Initiate contact if there is a delay in responding to statements or claims.
- May process incoming and outgoing mail.
- Verify all patient and guarantor demographics are entered correctly when confirming account for refunds team.
- Enter contact notes related to all communications regarding account including phone, email, letter, spark, TEAMS, and all other methods of communications between patient, guarantor, insurance carrier, practice, and surgeon.
- Provide the utmost level of customer service to the practice.
- Perform tasks for other accounts receivable representatives while they are on vacation.
- Provide support for other team personnel during periods of high activity.
- High school diploma or equivalent required.
- 1 to 3 years of Healthcare based patient AR experience required.
- Proficient in Microsoft office applications including Word, Excel and Outlook.
- Excellent communication, research, problem-solving, and time management skills.
- High level of accuracy, efficiency, and accountability.
- Attention to detail, strong troubleshooting skills.
- Monday – Friday, 8 hour shift
- Working in the office is an essential job function.
- Working in the office is an essential job function.
- Physical requirements include sitting, stooping, turning, standing, bending, walking, hearing, reading, writing and keyboarding, may lift up to 25 lbs.
- Ability to sit behind a desk approximately 80% of the workday required.
- This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. Management may require that other or different tasks be performed as assigned.