Patient Accounts Receivable Representative

Overview

Team Rehab is a network of therapist-owned outpatient physical therapy clinics in Michigan, Illinois, Indiana, Wisconsin and Georgia.

Our mission is to provide the best outpatient physical therapy, occupational therapy and speech therapy. We want our patients to enjoy therapy and experience clear improvements in their health. Our clinics receive the highest levels of patient satisfaction and our patients receive the best objectively measurable outcomes. Our strategy, based on excellent quality and patient satisfaction, is gaining momentum. Since opening our first clinic in 2001, we have grown across Michigan and into Illinois, Indiana, Wisconsin, and Georgia. We continue to open additional clinics in order to make physical, occupational and speech therapy even more accessible to our patients, their friends and their families.

The Common Standards all Team Rehabilitation Employees are held to include:

• Never say anything disrespectful about any group, whether they are formally protected by law or not.
• Never use language that another member of staff or patient finds offensive.
• No pictures, signs or the like that a patient or another member of staff finds offensive.
• No discrimination in hiring, training or promotion based on race, religion, national origins, weight, family status, sexual orientation, etc.  None. Never. Ever.

Team Rehab believes that employing the best people will provide the best therapy and service to our patients.  Because of this, Team Rehab offers:

• Competitive Pay
• Benefits for Both Full and Part Time Employees!
• Low Cost Medical Plans!
• Monthly Bonuses
• 401(k) Match
• Excellent Educational Incentives!
• Generous PTO
• Profit Sharing
• Mentorship

$16 - $19 / hour

Responsibilities

Position Summary:

The Patient Accounts Receivable (A/R) Representative is responsible for timely and accurate billing of patient balances and providing exceptional customer service to patients regarding their accounts. This role plays a key part in ensuring patient statements are issued promptly and patient inquiries are handled with professionalism, empathy, and clarity while supporting Team Rehabilitation’s commitment to transparency and outstanding patient experience.

Responsibilities may include all or some of the following:

• Prepare, generate, and submit patient statements in a timely and accurate manner in accordance with internal policies and payer guidelines
• Monitor patient balances and ensure appropriate follow-up on outstanding self-pay accounts
• Respond to inbound and outbound patient calls, emails and other related patient correspondence related to balances, statements, payments, refunds  and general account inquiries
• Clearly explain charges, insurance processing, and patient responsibility in a patient-friendly and empathetic manner
• Document all patient interactions accurately within the billing system
• Process patient payments, establish payment plans when appropriate, and follow established collection protocols
• Review, process and facilitate follow up for patient refunds and review and manage delinquent account balances.
• Identify and escalate account discrepancies, billing errors, or system issues to leadership as needed
• Collaborate with internal teams (Insurance A/R, Front Office, Clinics, and Leadership) to resolve account-related issues
• Maintain compliance with HIPAA, company policies, and applicable state and federal regulations
• Meet or exceed established productivity, quality, and customer service benchmarks
• Any other duties as assigned

Work Environment:

• Primary remote/ hybrid.  Team Rehab reserves the right to bring employees back into the office for any reason and at any time.
• Must have a dedicated workspace that is quiet and free from distractions for optimal productivity
• Workspace must be conducive to meetings with camera and microphone
• Prolonged periods of sitting at a desk and working on a computer
• Continuous need to make and receive phone calls to payers, patients or staff

Qualifications

Required Qualifications:

• High school graduate or equivalent
• Strong attention to detail required

Preferred Qualifications:

• Experience in health care is an advantage
• Experience in Microsoft and Google Workspace platforms helpful
• Knowledge of EMR systems utilized by physical therapy practices

Competencies and Skills:

• Excellent attention to detail and organizational skills
• Strong written and verbal communication skills
• Ability to communicate effectively and fluently in English, both written and verbal.
• Problem solving mindset with the ability to research and resolve claims issues
• Ability to multitask and prioritize in a fast paced environment
• High level of discretion and professionalism in handling confidential information.