P&O Ops Payroll Expert

Job Description Summary

In the role of P&O Ops Service Delivery Expert, you will be responsible for driving end-to-end operational excellence across the employee lifecycle, Payroll administration, and Payroll processes. You will ensure delivery against defined KPIs, while maintaining compliance with local regulations and internal policies. Acting as a key point of contact for employees and managers, you will provide timely and accurate support to enhance the employee experience. You will independently resolve most queries and service tickets, escalating only complex or cross-functional issues.

Job Description Key Responsibilities

• Payroll Ownership: Collaborate with internal stakeholders and external providers to ensure accurate and timely payroll processing. Validate payroll inputs/outputs, resolve employee payroll queries, and support audits while ensuring compliance with internal controls and local regulations and request appropriate changes needs to the team lead. Process all pre-payroll, payroll and post payroll controls, reports and tasks in line with internal procedures and local legal requirements. Collaborate with external vendor on payroll processing and post payroll activities. Monitor interfaces as part of controls.
• Operational Excellence & Compliance: Ensure adherence to global and local P&O policies, labor laws, and data protection standards (e.g., GDPR). Maintain audit-ready documentation, perform quality checks, apply the 4-eye principle, and support internal audits with timely and accurate responses.
• Performance Monitoring & Reporting: Monitor service delivery performance against defined KPIs (e.g., turnaround time, first-time-right rate), identify root causes of SLA breaches or quality issues, and implement corrective actions. Contribute to regular operational reporting and continuous improvement initiatives.
• Project & Initiative Participation: Actively participate in country- or regional-level projects and initiatives as assigned by the manager, contributing expertise to enhance operational processes and employee experience.
• Team Support & Knowledge Sharing: Provide guidance and support to junior team members, fostering collaboration and continuous learning within the team. Build work instructions for the handled processes within payroll from end user and specialist perspective.

Qualifications

• 3–5 years of experience in HR Operations with French payroll
• Strong working knowledge of local labor law and HR compliance requirements in France
• Advanced experience with HRIS systems (e.g., Workday, SAP, ServiceNow), analytical and other tools (Excel, Power BI)
• Excellent communication Skills and ability to manage complex stakeholder relationships.
• Strong interpersonal, stakeholder management, and problem-solving skills
• High attention to detail and commitment to data accuracy
• Ability to work in a fast-paced, matrix organization.
• Analytical skills
• Deep understanding of Operational Metrics (SLA, KPI, quality audits)

Languages

• Fluent in French and English (written and spoken)
• Additional languages are an advantage

Skills Desired

• Curiosity
• Data Privacy
• Employee Experience
• Employee Onboarding
• HRIS (Human Resource Management System)
• Hr Operations (Hr Ops)
• HR Service Delivery
• Human Resource Management System
• Human Resources (HR)
• Human Resources Management
• Identity And Access Management (Iam)
• Payroll
• Sdm