North America Senior Revenue Operations Manager

About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes. 

About the role

Are you obsessed with sales, taking action, and changing the game? If you have a whole lot of hustle and are ready to make an impact, come work with Shipstation Global and use your skills to push one of the largest eCommerce companies in the world to further excellence.

The North America Senior Revenue Operations Manager will work on the Revenue Operations team and is responsible for providing the North America Sales and Account Management team with analytical and strategic support. These responsibilities are delivered through close relationships with Sales and Account Management leadership, definition & refinement of the key sales drivers, daily monitoring of pipeline health, as well as measuring the performance of the programs against established targets, and recommending actions to drive improved revenue performance. 

This position is hybrid in Austin, TX (3 days per week in office). 

What will you be doing?

• Serve as a Salesforce expert, providing support and recommendation for sales operations processes improvement
• Analyze sales performance metrics from the previous day/week including reviewing dashboards and reports to assess the team's performance against targets.
• Conduct brief meetings with sales team members or leaders to discuss goals, challenges, and any immediate issues they may be facing, helping align the team and address any concerns promptly
• Be a partner of the marketing team to discuss campaigns, lead generation efforts, and how these align with sales objectives. This may involve reviewing marketing materials or upcoming promotions
• Maintain and update CRM system, ensuring data accuracy, accurate lead assignments, and tracking sales activities
• Analyze existing sales processes to identify areas for improvement, including streamlining workflows, improving reporting methods, or implementing new tools or technologies.
• Collaborate with senior management to prepare sales forecasts and strategic plans based on current performance and market trends.

Responsibilities

• Be the single point of contact for Sales and Account Management leadership team
• Analyze sales data and generate reports to track key metrics and provide insights to support data-driven decision-making.
• Work with finance or product teams to address pricing strategies, product launches, or inventory issues that may affect sales.
• Seek to understand areas for productivity and performance efficiencies and push forward innovative and game-changing projects
• Address any urgent issues that arise, such as discrepancies in sales data or operational bottlenecks.
• Communicate effectively with stakeholders at all levels to gather requirements, provide updates, and ensure alignment on sales operations initiatives.
• Manage GTM operations content including visuals, proposed commentary’s based on analysis.

What are we looking for?

• Business acumen is required - understanding the levers to pull to produce growth and associated risks
• Data management skills (cleaning, linking, analyzing, reporting)
• Strong knowledge of Salesforce architecture and administration, with the ability to translate business requirements into technical solutions.
• Ability to analyze complex data sets and identify trends and insights.
• Ability to identify and resolve problems in a timely and efficient manner.
• Excellent written and verbal communication skills, with the ability to communicate effectively with stakeholders at all levels
• Experience in managing projects and initiatives, with the ability to prioritize tasks and meet deadlines.
• Ability to work effectively with cross-functional teams and build strong relationships with stakeholders.
• Strong PowerPoint and Microsoft Excel skills are required
• Ability to clearly and concisely communicate results and insights to management and directors
• Able to effectively combine quantitative data and qualitative information to communicate the “so what” of a situation to drive action
• Passion for customers and interest in eCommerce
• Ability to work cross-functionally to understand and deliver on business needs
• Able to balance fun & positive working relationships with the need to have direct conversations around business performance

What will make you stand out

Required Education and/or Experience:

• Bachelor’s Degree or equivalent years’ experience.
• Three or more (3+) years of relevant work experience.
• Experience with building reports and dashboards in Salesforce
• Experience with building reports and dashboards in Looker
• Experience in the technology or e-commerce industry
• Experience with SaaS and Subscription business model

The Tech

• Salesforce
• Looker or any other data visualization tool
• Microsoft Suite
• Google Suite
• Slack
• Zoom

What do we offer?

• 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.
• 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
• 🌅 We offer 12 paid holidays for all of our US employees!
• 💰401k employer matching program – because your future deserves a friendly boost!
• ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
• 🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.
• 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…).
• 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
• 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 
• 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
• 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 
• 💪🏽We offer gym discounts to help you stay fit and healthy!
• 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 
• 🔗 Employee Referral Program! We reward employees helping us find top talent!
• 💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

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