Night Audit Supervisor - The Roosevelt New Orleans, A Waldorf Astoria

EOE/AA/Disabled/Veterans

The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking a Night Audit Supervisorto join the team!

Our luxury hotel offers an unparalleled combination of Southern hospitality, world-class service and historic surroundings. As the centerpiece of the city, the hotel is located near the French Quarter and within walking distance to the city's most vibrant attractions and entertainment, including Jackson Square, Bourbon Street and the Arts & Warehouse District.

Embodying the rich heritage of Southern hospitality, the historic hotel features 504 rooms, over 60,000 square feet of meeting space, and five (5) food and beverage outlets. This includes 2 restaurants, a café, seasonal rooftop bar, and in-room dining.

We are looking for an individual with an upbeat, outgoing personality to join our Front Office Operations team. This is a great opportunity for someone looking to grow their career in the Hospitality industry and Front Office. We are looking forward to your application!

The Night Audit Supervisor ensures that all night audit work is completed in a timely and accurate manner.
What will I be doing?

As the Night Audit Supervisor, you will be responsible for ensuring that all night audit work is completed in a timely and accurate manner.

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Examine and verify charges and posting of Guest Service Agents. Balance City Ledger. Balance room revenue with Night Auditors. Prepare daily transaction summary. Clear Front Office system and set for start of day.

• Examine and verify food and beverage posted charges and posting, balance all charges to register tapes, and review food and beverage summary.

• Communicate with Front Office Manager/Director regarding problems with cashiering functions of Guest Service Agents and prepare weekly night audit schedule.

• Other duties as assigned.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY 

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Knowledge of accounting operations to include all aspects, such as, accounts, receivable, payroll, etc.

• Ability to access and accurately input information into a computer using Excel software and other various software programs.

• Basic mathematical and calculator skills to prepare mathematical calculations without error. Must be able to operate a 10-key by touch, rapidly and accurately, using finger dexterity.

• Office machines\: operate copier, fax, telephone.

• Must possess the ability to post and balance large amounts of charges efficiently and accurately.

• Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within initial training period after employee begins work.

• Maintain an open line of communication between guests, team members and management.

• Ability to effectively deal with guest and team members concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.

QUALIFICATION STANDARDS EDUCATION

• High School graduate or equivalent required.

EXPERIENCE

• At least 2 years in related field preferred. Experience directly supervising team members preferred.

LICENSES OR CERTIFICATES

• None

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!