Night Audit Supervisor

We are exceptionally managed by Fontainebleau Development.

Our newest Courtyard property features a modern, sophisticated design that marries our urban location with a tranquil energy. With 14-stories, 220 rooms, 2500 sq. ft. of meeting space & "The Bistro" restaurant, we are offering an opportunity for a Night Audit Supervisor. Just a short commute away, we are conveniently located within close proximity to Boston North Station and all major highways.

Position Overview:

Reporting to the Front Office Manager and working closely with the Front Office Supervisors, as a Night Audit Supervisor at Courtyard, you will oversee the nightly operations of the hotel. Serving as the primary contact for guests and hotel departments during the overnight shift, you will ensure smooth operations, accurate reporting, and a safe, welcoming environment. This leadership role effectively handles guest inquiries, issues or requests and ensures they are promptly and efficiently resolved.  

Essential Job Functions:

• Reconcile and complete daily front desk work; run trial balance to post rooms and close the day.
• Generate accounts receivable and next-day reports for Front Office, Housekeeping, Sales, and Executive Office.
• Escort guests to rooms when feasible and provide courteous support throughout the shift.
• Resolve customer issues and complications and determine effective solutions, including authorizing revenue allowances.  Make decisions based on good judgment, accommodating unusual circumstances.
• Welcome and register guests into hotel, ensuring requests are fulfilled and following all special instructions.
• Adhere to established security and credit policies and protocols and guide Front Office staff on correct procedures.
• Select and block rooms for arriving guests, pre-register individuals or groups as required, assist in escorting VIPs and return guests to their rooms as requested.
• Check guests out of the hotel, make changes, cash checks, and post charges to guest accounts
• Promote Fontainebleau Development and Courtyard marketing programs.
• Maintain a balanced bank assigned from the hotel, handling cash and credit transactions with detail and accuracy.
• Quote and maintain familiarity with room and rate availability for current and future dates and accept reservations, changes and cancellations as needed.
• Work closely with all departments to coordinate the efficient handling of guest requests and inventory
• Handle hotel emergency procedures and situations with maturity and professionalism.
• Perform tasks and projects as delegated by Front Office Management.
• Other duties and responsibilities as assigned.
• The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
• Maintain a safe work environment for co-workers and a safe hotel for guests.

• High school diploma and/or related experience, training; or equivalent combination of education and experience.
• 4-year degree in hospitality or business degree preferred.
• Supervisory experience in front office or night audit operations preferred.
• Ability to speak foreign languages preferred.
• Ability to perform accurate moderately complex arithmetic functions using a calculator.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

• Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests.

• The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge and a housekeeper.
• Ability to handle cash and credit transactions.
• Ability to multitask and handle stress in busy periods.
• Ability to manage and resolve conflicts.
• Ability to work independently during overnight shifts.
• Able to work a flexible work schedule that includes but it is not limited to rotating shifts, evenings, weekends, and holidays.