Night Audit Manager

About the role

Recess Hotel & Club is seeking an experienced, service-driven Night Manager to oversee hotel operations during evening and overnight hours. As the senior leader on property after hours, the Night Manager plays a critical role in ensuring a seamless guest experience, supporting team members across departments, maintaining operational standards, and responding confidently to guest and property needs.

This individual is a highly visible leader who thrives in a fast-paced hospitality environment and demonstrates sound judgment, professionalism, and a strong commitment to service excellence. The ideal candidate is equally comfortable resolving guest concerns, supporting front office operations, coordinating with overnight teams, and serving as the primary point of contact during non-business hours.

What you'll do

• Serve as the manager on duty during evening and overnight hours, overseeing hotel operations and ensuring exceptional guest experiences
• Support Front Office, Housekeeping, Engineering, Security, and other operational departments as needed throughout the shift
• Respond promptly and professionally to guest concerns, service recovery opportunities, and emergency situations
• Ensure compliance with hotel policies, procedures, safety standards, and brand expectations
• Conduct regular property walkthroughs to identify operational, maintenance, cleanliness, or safety concerns
• Partner with overnight teams to ensure a smooth transition between shifts and maintain operational continuity
• Assist with VIP arrivals, special requests, club member needs, and other elevated guest experiences
• Review daily reports, occupancy information, arrivals, departures, and operational updates to maintain awareness of property activity
• Monitor overnight staffing levels and provide leadership, coaching, and support to team members on duty
• Coordinate emergency response procedures and serve as a key decision-maker during after-hours incidents
• Complete shift reports and communicate relevant operational updates to department leaders and executive leadership
• Foster a culture of hospitality, accountability, professionalism, and teamwork across all departments

Qualifications

• Previous hotel leadership experience, preferably in Front Office, Rooms Operations, or Hotel Operations
• Previous night audit experience
• Strong knowledge of hotel operations and guest service standards
• Ability to remain calm, professional, and solution-oriented in high-pressure situations
• Excellent communication, conflict resolution, and decision-making skills
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Proficiency with hotel property management systems and operational reporting
• Flexibility to work evenings, weekends, holidays, and overnight shifts as required