Medical Billing Specialist

Job description

The Opportunity

We are looking for a Medical Billing Specialist (Back Office) to support day-to-day billing operations and back-office revenue cycle workflows. This person will play a critical role in ensuring claims are submitted accurately, denials are worked efficiently, and billing-related operational tasks are completed on time.

This is primarily a back-office execution role. The ideal candidate has strong medical billing fundamentals, is detail-oriented, and is comfortable working in a high-volume, process-driven environment. This role will partner closely with client-facing RCM team members and escalate more complex issues as needed.

What You’ll Do

• Submit and track medical claims across payer channels

• Work claim rejections, denials, and unpaid claims through to resolution

• Investigate payer issues and perform follow-up on claim status

• Support manual billing workflows and operational tasks required to keep accounts moving

• Maintain billing accuracy across documentation, coding inputs, and claim submission workflows

• Identify patterns in denials or billing failures and flag them to the broader RCM team

• Support onboarding-related billing setup tasks for new provider accounts

• Document work clearly and maintain organized records of claim actions and follow-ups

• Escalate complex reimbursement, payer, or workflow issues to client-facing RCM team members

• Help improve SOPs and contribute to scalable billing operations over time

What We’re Looking For

• 2+ years of experience in medical billing, claims management, or revenue cycle operations

• Strong familiarity with denial management, claims follow-up, and payer workflows

• Experience working with US healthcare billing processes

• High attention to detail and strong task ownership

• Comfort working through repetitive but important operational workflows

• Strong written English and ability to communicate clearly with internal teams

• Ability to work independently and manage a queue of tasks efficiently

• Experience in pharmacy, physician billing, or ambulatory care settings is a plus

• Experience with back-office healthcare operations teams is a plus

Success in This Role Looks Like

• Claims are submitted accurately and on time

• Denials and unpaid claims are worked quickly and thoroughly

• Backlogs are reduced and turnaround times improve

• Client-facing RCM team members are freed up to focus on provider relationships and escalations

• Billing operations become more reliable and scalable as account volume grows

About MedMe Health

At MedMe, we are passionate about empowering pharmacists to provide services beyond just prescribing. Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services at scale. With over 4,500 pharmacies using our software, we’ve facilitated more than 25 million patient services, transforming pharmacies into community health hubs across North America.

How We Hire

MedMe is committed to a fair and equitable hiring process for all candidates. Our team personally reviews every application to ensure a human-first approach; we do not use AI tools to assess or select applicants. To ensure that each candidate’s journey is consistent and the selection process is unbiased, the team at MedMe will not be responding to any personal messages regarding this role or other opportunities.

The Interview Process

1. A brief call with a hiring team member to get to know you better and discuss role expectations

2. A short practical case study to showcase your problem-solving and communication skills

3. A 30-minute call with member(s) of the executive team

4. An offer, contingent on mutual alignment

Perks at MedMe

• Comprehensive Health Benefits: Full coverage for dental, vision, physical, and mental health, plus a health spending account to cover additional wellness needs

• Group RRSP: Secure your future with our Group Registered Retirement Savings Plan (RRSP)

• Professional Development: We support your growth with a yearly budget dedicated to learning opportunities

• Work-from-Home Stipend: A dedicated stipend to help set up and maintain your ideal home office

• Office Closure for Holidays: Enjoy 1-2 weeks of company-wide office closure during the holidays

• Company Retreats: Participate in exciting on-site team retreats for collaboration and bonding

Location

This is a remote position. Occasional travel may be required for customer meetings, partner discussions, and industry events.

MedMe is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We’re looking for motivated and compassionate people who can execute from the ground up and support the work that MedMe believes in.

MedMe is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Learn More About MedMe

If you’d like more context on MedMe, our growth, and the team you’d be joining, here are a few highlights:

• Globe and Mail – Canada’s Top Growing Companies (2025): MedMe was recognized on The Globe and Mail’s list of Canada’s Top Growing Companies, based on audited three-year revenue growth. 🔗 Link

• Forbes 30 Under 30: Our co-founders were named to Forbes 30 Under 30 for their work building MedMe. 🔗 Read more

• C100 Growth Cohort (2025): MedMe is part of the 2025 C100 Growth Cohort, a selective community of Canada’s top scaling companies. 🔗 Link

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