Manager HOA Accounts Receivable

The Manager of HOA A/R is responsible for managing the day-to-day activities of the HOA Accounts Receivable team, as well as compiling data and reports regarding the performance of the HOA Receivables serviced by HGV.  This position understands the details of operational tasks and utilizes available technology to automate and streamline processing activities.  The Manager is responsible for executing validation and internal control activities, as well as facilitating collection agency & attorney placement of delinquent accounts and assisting with developer inventory buybacks.

Here’s why you will love it here:

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

Position Summary: 

• Oversee the HOA Accounts Receivable activities of 2+ direct reports and 10+ indirect reports and provide individual development and leadership.

• Provide all data required for collection agency placement, foreclosure placement, lien filings, and any other A/R processes. 

• Create data queries using COGNOS to support business needs.

• Prepare ad hoc analytical reports requested by management and complete due diligence and/or audit requests as needed.

• Assist in the development and implementation of policies, procedures, and strategies for billing, posting payments, and any other servicing tasks.

• Assess current operational processes and implement updates to improve efficiency and reduce errors.

• Identify operational control points and weaknesses, and associated exposures.

• Develop an acute understanding of the utilization of available technology and document process flows.

• Partner with other receivables servicing teams on best practices during the integration of the 3 teams.

Required Qualifications: 

• Highly proficient computer skills, including Windows and Microsoft Office products, particularly Excel.

• Accounting experience

• Timeshare experience 

• Report writing experience using a business intelligence software

• Excellent organizational skills and attention to detail

• Excellent verbal and written communication skills

• Ability to work in a team environment

• Bachelor’s Degree

• 5-7 years of related experience

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.