Lead - Revenue Accounting

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us.

We are seeking a highly analytical and automation driven Revenue Accounting Lead to drive excellence within our revenue accounting organization. In this high-impact role, you will take ownership of various revenue streams—while acting as a key cross-functional partner to scale our financial operations. If you have deep expertise in ASC 606, a strong background in SOX compliance, and a passion for systems automation and process transformation in a fast-paced environment, this role offers a unique platform to shape our financial infrastructure.

Responsibilities

• Lead the accounting, analysis, and reporting of revenue streams, such as on-prem revenue, subscription revenue, marketplace revenue, and resellers.
• Act as a primary cross-functional liaison with Billings, IT BizApps, and Analytics to identify operational bottlenecks, design solutions, and implement process improvements across all revenue reporting areas.
• Drive continuous process improvements and lifecycle transformations to enhance scalability across all revenue reporting areas.
• Support holistic business unit reporting and provide high-level financial insights to management.
• Master the architecture of financial systems critical to revenue accounting, leading report testing and upstream system changes.
• Prepare analysis for ad hoc requests with limited information.
• Ability to support external audit related queries.
• Collaborate with Internal Audit to establish and maintain a robust SOX/ICFR control environment.

Requirements

• Chartered Accountant (CA), required.
• 6+ years of relevant experience in revenue accounting, financial operations or audit, with a focus on core operations and automation within SOX/ICFR environment.
• Expert-level understanding of ASC 606 and transferable skills across various complex revenue models and processes.
• Strong analytical mindset with the ability to translate complex data and process to actionable improvements and insights.
• Experience with process transformation projects.
• High degree of adaptability and the ability to pivot across different areas based on team and business needs.
• Proficient in Excel and other Microsoft Office products, with the ability to manage large manual excel models and analyze large amounts of data.
• Strong communication skills required, both written and verbal.
• Excellent organization skills and ability to manage multiple changing priorities along with day-to-day responsibilities.
• Experience with Netsuite, ChargeBee, and Salesforce is a plus.
• Ability to commute to the Bangalore office three times a week.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.