Summary

The Finance Team is seeking a detail-oriented, client-focused Jr. Billing Specialist to support our growing organization. In this role, you will be responsible for the creation of client profiles and assist with the generation of recurring invoices within NetSuite, leveraging sales orders and billing schedules. In addition to onboarding new clients, you will also help process billing change orders and client churn.

If you are an intuitive, engaging individual who thrives in a fast-paced, high-volume environment and excels at maintaining exceptional attention to detail, this role is an excellent fit for you.

Key Responsibilities

• Create and maintain CRM entries/client accounts in NetSuite, ensuring accurate entry of client data
• Review CRM entries entered by other team members to ensure data accuracy and support timely billing operations
• Process upgrades, downgrades, add-ons, prorations, promotional discounts, credits, and other changes related to client billing under the guidance of senior team members
• Escalate complex issues to senior team members when necessary
• Support the broader billing team with administrative and data-entry tasks as needed
• Other tasks as needed to help the team meet objectives and requirements

Minimum Qualifications

• Minimum 1 year of billing, accounting, or finance-related experience; exposure to NetSuite or another ERP/billing system is a plus
• Interest in working in a high-volume billing environment, with strong organizational skills and attention to detail
• Exceptional accuracy – takes pride in identifying and correcting errors
• Strong verbal and written communication skills, with a customer-centric and solution-oriented mindset
• Confident, approachable, and curious; not afraid to ask questions to gain clarity and support continuous learning
• Self-motivated with the ability to balance multiple tasks and deadlines while seeking guidance when appropriate
• Collaborative team player with an action-oriented, energetic approach
• Foundational understanding of SaaS contract terminology and subscription-based billing concepts (or eagerness to learn)
• Familiarity with CRM tools is helpful but not required
• Proficient in Microsoft Office (Excel, Word, Outlook, etc.)

Desired Qualifications

• An associate’s degree in accounting, Business, or a related field is preferred; however, equivalent practical experience, internships, or relevant certifications will also be considered
• Prior internship or coursework involving billing, accounts receivable, or customer account management
• Exposure to Salesforce or similar case-management tools