HVAC Billing Specialist

Status: Full-Time, Hourly Non-Exempt

Pay: $20 - $23 per hour (based on experience)

Benefits: 401(k), 401(k) Matching, Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Time Off, Employee Discounts, Referral Program, and Other Voluntary Coverage

Why Work With Us?

At our core, we're a community - not just a workplace. We combine the close-knit support of a family business with the stability, resources, and benefits of a large organization. Here, you'll feel valued for the contributions you make every day, supported by teammates who care, and encouraged to grow through career-building advancement opportunities. You'll never feel like just a number - instead, you'll enjoy the security of a stable, growing company that's truly invested in your success.

Joining our team means:

• Family Environment: A supportive, people-first culture where you're valued and respected.
• Meaningful Work: Your work helps ensure our technicians are supported, our customers are treated fairly, and our operations run with integrity - turning completed service into clear, accurate billing our customers can trust.
• Growth & Learning: Mentorship and development opportunities to build your skills and advance your career.
• Work-Life Balance: We believe in working hard, celebrating success, and maintaining a healthy balance along the way.
• Shared Values: Integrity, reliability, safety, and teamwork are at the heart of everything we do.
• Community Involvement: We believe in giving back-whether through local events, volunteer initiatives, or supporting community organizations, we take pride in making a positive impact where we live and work.
• Perks & Appreciation: Enjoy employee discounts, company events, and recognition programs that celebrate your hard work and dedication.

What You'll Do

As an HVAC Service Billing Specialist, you play a critical role in ensuring service and install work is billed accurately, efficiently, and in compliance with company policies. You'll work closely with technicians, service managers, and accounting to turn completed work into clear, accurate customer invoices.

In this role, you will:

• Work closely with technicians, service managers, and accounting to review completed work and prepare accurate customer invoices.
• Ensure all services, materials, memberships, and costs are captured correctly, supporting timely billing and month-end reporting.
• Assist customers with invoice and payment questions, providing friendly, professional support and helping resolve discrepancies.
• Support billing and accounts receivable processes and reporting, while helping maintain compliance with company policies, tax requirements, and membership terms.

What You'll Bring

You're detail-oriented, highly organized, and take pride in producing accurate, high quality work. You enjoy solving challenges as they arise, improving processes, and collaborating with others to ensure everything runs smoothly and efficiently.

What helps you succeed in this role:

• Relevant experience: Billing, bookkeeping, or administrative experience; HVAC or field service industry experience is a strong plus.
• Comfort with technology: Experience using billing or accounting software, strong data entry skills, and proficiency with Microsoft Office.
• Detail-driven mindset: Accuracy, organization, and consistency are second nature to you.
• Strong communication skills: You can clearly and professionally communicate with customers, technicians, and managers.
• Problem-solving ability: You're proactive in identifying and resolving billing discrepancies.
• Team-oriented approach: Dependable, collaborative, and always willing to help where needed.
• Desire to grow: Open to learning new systems, processes, and best practices.

Ready to Join Us?

If you're someone who enjoys accuracy, teamwork, and playing a key role in keeping operations running smoothly, we'd love to hear from you. Apply today and become part of a team that's committed to delivering comfort, quality, and care - to our customers and our employees alike.