Human Capital Management Benefits Analyst

BSI is seeking a Human Capital Management Benefits Analyst to join our growing Technology Services team. In this role, you will serve as a key resource in building, managing, and optimizing benefits administration platforms, with a primary focus on Employee Navigator. You will work closely with clients and internal teams to ensure accurate system configuration, successful implementations, and exceptional user experiences.

This position is ideal for someone who enjoys solving problems, improving processes, working with data, and becoming a trusted expert in benefits technology.

What Makes this Job So Unique?

• Build, configure, and maintain Employee Navigator, bswift, ADP and other benefits administration platforms for BSI clients.
• Serve as a subject matter expert on benefits administration technology, providing guidance and support to both clients and internal teams.
• Audit, scrub, and validate data to ensure accuracy across benefits administration systems and carrier integrations.
• Troubleshoot system issues, identify root causes, and implement effective solutions.
• Develop and enhance implementation processes, data transfer procedures, and system workflows.
• Train clients and internal team members on platform functionality and best practices.
• Manage multiple implementation projects and priorities in a fast-paced environment.
• Identify opportunities for automation, efficiencies, and continuous process improvement.
• Collaborate with account teams, customer service representatives, and technology partners to ensure successful client outcomes.
• Assist with testing, quality assurance, and system enhancements to maintain data integrity and platform performance.

Qualified Candidates Should Possess:

• Minimum of 2 years of experience building and administering Employee Navigator sites.
• Strong understanding of benefits administration platforms and system configuration.
• Exceptional attention to detail and ability to identify, investigate, and resolve data discrepancies.
• Experience auditing data and maintaining data integrity across multiple systems.
• Strong analytical and problem-solving skills with the ability to think critically under pressure.
• Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences.
• Proven ability to manage multiple projects, prioritize competing deadlines, and adapt to changing priorities.
• Strong organizational skills and commitment to delivering high-quality work.
• Ability to work both independently and collaboratively within a team environment.
• Basic knowledge of employee benefits and benefits-related compliance requirements, including ACA, COBRA, eligibility management, and plan administration.
• Experience with additional benefits administration platforms is a plus.
• Proficiency with Microsoft Office Suite, particularly Excel, Google Drive, ClickUp (or similar project management software experience).
• Ability to travel to client locations and meetings as needed. This will be primarily daytime travel but can include overnight travel.

What We Offer You

BSI engages in an employee-first approach as part of our team-oriented and supportive culture. We offer a variety of benefits and perks, including:

• Comprehensive medical, dental, and vision benefits
• Employer-paid STD, LTD, and life insurance; voluntary supplemental life and AD&D insurance options provided
• Telemedicine and employee wellness program
• 401k plan with a generous company match
• Profit-sharing plan
• Tuition assistance and student loan repayment benefits
• Generous PTO plan and paid holidays (including your birthday!)
• Hybrid work model
• Free coffee/tea at the local coffee shop located near our office
• Healthy snacks in the office
• Summer Flex Fridays
• Fun, team-spirited work environment with company events, cultural activities, and team bonding

Award-Winning Culture, Expertise, and Service Excellence

• Inc. Best Workplaces - (2021, 2022, 2023, 2025, 2026)
• Inc. 5000 Fastest Growing Privately Held Company - (2020, 2021, 2024, 2025)
• Inc. Best in Business - (2022)
• The Chamber Business of the Year - (2022)
• Lehigh Valley Community Service Award PICPA & Lifepath - (2020)
• Lehigh Valley Business Fastest Growing Companies - (2014 - Present)
• Who's Who in Business - (2021 - Present)
• Lehigh Valley Business Best Benefits Consulting Firm - (2017 - Present)

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We continually celebrate the diverse community that different individuals cultivate. As an equal opportunity employer, we stay true to that by ensuring our workplace is anyone's workplace.