HR Operations Specialist (Payroll & Benefits)

Position Summary

The HR Operations Specialist (Payroll & Benefits) supports daily HR operation with primary responsibility for payroll administration, benefits administration, leave management, HRIS maintenance, and employee support. This role ensures accurate processing of payroll and contractor payments, maintains employee records. supports compliance requirements and provides responsive HR support to employees and leaders. 

This position works in a collaborative HR environment supporting employees and leaders across the organization. The role requires strong attention to detail, the ability to manage competing priorities, and a commitment to providing excellent internal customer service. 

Reports to: Human Resources Director 

FLSA: Non-Exempt

Status: Full-time

FTE: 1.00, 40 hours per week 

Schedule: 8:00am - 4:30pm, Monday - Friday

Key Responsibilities

1. Payroll & Compensation Administration
   1. Process biweekly payroll for employees, including review of timesheets, PTO, deductions, adjustments, and payroll changes.
   2. Process independent contractor payments, including review and processing of invoices.
   3. Administer employee expense reimbursements in accordance with company policies.
   4. Maintain accurate payroll records and external trackers, and assist with payroll reporting, audits, and year-end processes. 
   5. Respond to payroll-related questions and resolve discrepancies. 
2. Benefits & Leave Administration
   1. Administer employee benefit programs, including health, dental, vision, retirement, and voluntary benefits. 
   2. Process enrollments, qualifying life events, and benefit changes. 
   3. Support annual open enrollment and vendor coordination. 
   4. Administer leaves of absence, including FMLA, state leave programs, ADA accommodations, workers' compensation, and other company leaves. 
   5. Maintain leave documentation and ensure compliance with applicable regulations. 
3. HRIS & Employee Records Management
   1. Maintain accurate and up-to-date employee information and personnel files within the HRIS. 
   2. Process employee lifecycle changes including onboarding. offboarding, benefit changes, status changes, compensation updates, and organizational changes. 
   3. Conduct routine audits to ensure HRIS date accuracy. 
   4. Maintain confidential employee records and documentation. 
4. General HR Support
   1. Serve as a resource to employees and managers regarding HR policies, procedures, payroll, benefits, and leave programs. 
   2. Assist with onboarding, employee communications, HR compliance initiatives, and process improvements. 

Other Duties and Responsibilities

Execute other duties and responsibilities as identified by the Human Resources Director. 

Minimum Qualifications 

1. Minimum of 2 years of experience processing payroll, administering employee benefits, and managing leaves of absence. 
2. Experience with payroll systems, HRIS platforms, and benefits administration systems. 
3. Knowledge of payroll practices, benefits administration, and federal and state employment regulations. 
4. Strong attention to detail and ability to maintain confidential information. 
5. Excellent organizational, communication, and problem-solving skills. 
6. Proficiency in Excel. 

Preferred Qualifications

1. Experience with BambooHR (organization's current HRIS).
2. Experience supporting a multi-state workforce.
3. Experience in healthcare or a regulated industry.
4. HR certification (PHR, SHRM-CP, FPC, or CPP).
5. Bachelor's degree in Human Resources, Business Administration, or related field. 

Physical Demands and Work Environment

1. Continuous speaking, listening, sitting, and using desk equipment. 
2. Occasional standing, pushing, pulling, reaching, stretching, bending, stooping, stairs, travel, and lifting. 
3. Frequent walking. 

Professional Competencies

Attention to Detail & Accuracy 

Demonstrates a high level of accuracy and thoroughness when processing payroll, maintaining HR records, administering benefits, managing leave documentation, and completing compliance-related tasks. Identifies discrepancies and takes appropriate action to resolve issues.

Confidentiality & Professional Judgement 

Handles sensitive employee, payroll, benefits, and organizational information with discretion. Exercises sound judgment when managing confidential matters and making decisions within established policies and procedures.

Payroll & HR Operations Expertise 

Demonstrates knowledge and proficiency in payroll processing, benefits administration, leave management, HRIS systems, and employee recordkeeping. Maintains compliance with applicable employment laws and organizational policies.

Organization & Time Management 

Effectively prioritizes multiple responsibilities, manages deadlines, and maintains accurate records in a fast-paced environment with competing priorities.

Communication & Customer Service

Communicates clearly, professionally, and respectfully with employees, managers, vendors, and internal stakeholders. Provides timely and helpful support while maintaining a positive employee experience.

Problem Solving & Critical Thinking

Analyzes information, identifies issues, and develops practical solutions. Uses sound reasoning when resolving payroll discrepancies, benefits questions, leave matters, and HR process challenges.

Mission & Business Perspective 

Fully embraces and comprehends the mission of the organization. Balances organizational mission priorities with effective business practices. Exhibits a deep understanding of the requirements for organizational sustainability. Aligns actions and decisions with the organization's mission and strategic objectives.

Accountability & Ownership

Takes responsibility for assigned processes and follows through to ensure work is completed accurately and timely. Proactively identifies opportunities for improvement and communicates issues appropriately.

Compliance & Risk Awareness

Maintains awareness of federal and state employment requirements and follows established processes to support compliance and reduce organizational risk.

Adaptability & Continuous Improvement

Adjusts effectively to changing priorities, systems, and organizational needs. Seeks opportunities to improve HR processes, increase efficiency, and enhance the employee experience.

Collaboration & Teamwork

Works effectively with HR, Finance, leadership, managers, employees, and external partners to support organizational goals and deliver consistent HR services.

The Remedy Mental heal retains the authority to modify, interpret, or apply this job description at its discretion. This job description does not limit the  employee in this position to only the mentioned duties, including essential responsibilities. It is important to note that this job description does not constitute an employment contract, whether explicit or implicit, and the employment relationship is considered "at-will." Reasonable accommodation will be made to comply with applicable laws and support qualified individuals with disabilities. The stated job requirements may be adjusted as necessary.