GENERAL ACCOUNTANT – ACCOUNTS RECEIVABLE

The Joseph, a Luxury Collection Hotel, Nashville
Full-Time | Hourly Position

ABOUT THE JOSEPH

The Joseph is an expression of modern luxury rooted in art, culture, and the warmth of true hospitality. Located in the heart of Nashville, this repeat Forbes Travel Guide Star Award recipient offers a refined escape where thoughtful design, world-class culinary experiences, and meaningful service come together effortlessly.

The Joseph invites guests into a world that feels both elevated and deeply personal. From its thoughtfully curated art collection and immersive dining experiences to serene guestrooms, inspired wellness offerings, and intimate gathering spaces, every detail is designed with intention. Here, luxury is defined not only by exceptional surroundings, but by genuine connection, personalized service, and an experience of Nashville at its most refined.

POSITION OVERVIEW

The Joseph is seeking a detail-oriented, organized, and service-minded General Accountant to join our Finance team.

This full-time, hourly position will have a primary focus on Accounts Receivable, while also providing support with Accounts Payable and other general accounting responsibilities essential to the financial operations of the hotel.

The General Accountant works closely with the Director of Finance, hotel leadership, Sales, Front Office, Food & Beverage, and other departments to ensure accurate billing, timely collection of receivables, proper processing of financial transactions, and accurate accounting records.

The ideal candidate is someone who enjoys working with numbers, takes pride in accuracy, follows through on details, and understands the importance of building positive relationships with both internal and external partners. Previous hotel accounting experience is preferred, and experience working within a luxury or Marriott hotel environment is a plus.

KEY RESPONSIBILITIES

Accounts Receivable

• Manage the day-to-day Accounts Receivable functions for the hotel.
• Prepare, review, and distribute accurate invoices and statements to clients, groups, corporate accounts, and other customers.
• Ensure charges are appropriately supported by contracts, banquet event orders, folios, direct-bill authorizations, and other applicable documentation.
• Review direct-bill accounts for accuracy and proper authorization.
• Post and apply payments accurately and timely to appropriate accounts.
• Monitor outstanding Accounts Receivable balances and proactively follow up on past-due accounts.
• Communicate professionally with clients and internal partners regarding outstanding balances, billing questions, disputes, and payment status.
• Research billing discrepancies and coordinate with appropriate hotel departments to resolve issues.
• Maintain accurate and organized documentation supporting receivable balances and payments.
• Assist with credit-card and payment-related research as needed.
• Review aging reports and communicate collection concerns and significant outstanding balances to Finance leadership.
• Assist with account reconciliations and month-end Accounts Receivable processes.
• Support group, catering, event, corporate, and other hotel billing as required.
• Maintain confidentiality and professionalism when handling sensitive financial and guest information.

Accounts Payable

• Provide support for the hotel’s Accounts Payable functions as needed.
• Assist with reviewing invoices for accuracy, appropriate coding, required approvals, and supporting documentation.
• Help ensure vendor invoices are processed and submitted in a timely manner.
• Research invoice discrepancies and work with vendors and department leaders to resolve outstanding issues.
• Assist with maintaining accurate vendor records and supporting documentation.
• Respond professionally to vendor inquiries regarding invoice and payment status.
• Support Finance leadership with Accounts Payable reconciliations, reporting, and related administrative responsibilities.
• Assist with Accounts Payable coverage during vacations, absences, high-volume periods, or other operational needs.

General Accounting

• Assist with daily, weekly, and monthly accounting processes for the hotel.
• Prepare and post journal entries as assigned.
• Assist with balance-sheet and general-ledger account reconciliations.
• Research discrepancies and make appropriate corrections with approval from Finance leadership.
• Assist with month-end closing responsibilities and preparation of supporting schedules.
• Support the reconciliation of hotel operating accounts and financial transactions.
• Review reports for accuracy and identify unusual transactions or variances requiring additional research.
• Assist with credit-card reconciliation, chargebacks, deposits, and payment research as needed.
• Support cash-handling and deposit reconciliation processes as assigned.
• Maintain accurate, organized, and audit-ready accounting records.
• Assist with internal and external audit requests by gathering supporting documentation.
• Follow established internal controls, accounting procedures, and hotel financial policies.
• Assist the Director of Finance and Finance team with special projects and other accounting responsibilities as needed.

Hotel Operations & Department Partnership

• Build effective working relationships with Sales, Catering, Front Office, Reservations, Food & Beverage, Spa, and other hotel departments to ensure accurate and timely financial information.
• Partner with Sales and Catering teams to ensure group and event billing is accurate and properly supported.
• Work with Front Office and Reservations to research guest folios, direct billing, payments, and other account questions.
• Communicate accounting procedures and documentation requirements clearly and professionally to hotel team members.
• Follow up consistently on missing documentation, approvals, billing information, and outstanding financial items.
• Approach internal and external interactions with professionalism and a hospitality mindset.
• Protect confidential guest, team member, vendor, and company financial information.
• Consistently adhere to Makeready policies, procedures, internal controls, and Guiding Principles.

EDUCATION & EXPERIENCE

• 1–2 years of accounting, bookkeeping, Accounts Receivable, Accounts Payable, or related financial experience preferred.
• No college degree required.
• Previous hotel accounting experience is strongly preferred.
• Previous experience in a luxury hotel environment is a plus.
• Previous Marriott hotel experience is a plus.
• Experience with hotel property management and accounting systems preferred.
• Previous experience using Lightspeed is highly recommended.
• Experience with Accounts Receivable, direct billing, invoicing, payment application, and collections is highly desirable.

KNOWLEDGE, SKILLS & QUALIFICATIONS

• Strong understanding of basic accounting principles and financial processes.
• Knowledge of Accounts Receivable and Accounts Payable procedures.
• Strong numerical aptitude and attention to detail.
• Ability to reconcile accounts and research financial discrepancies.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities and meet established deadlines.
• Proficiency with Microsoft Office, particularly Microsoft Excel and Outlook.
• Comfortable learning and working within multiple hotel and accounting systems.
• Strong written and verbal communication skills.
• Professional and courteous when communicating with clients, vendors, guests, and hotel team members.
• Ability to handle sensitive and confidential financial information with discretion.
• Strong follow-through and commitment to accuracy.
• Ability to work both independently and collaboratively within a team.
• Willingness to learn and take on additional responsibilities as the needs of the Finance department evolve.
• Hospitality mindset with a desire to support both operational teams and the overall guest experience.

WHAT SUCCESS LOOKS LIKE

Success in this position goes beyond processing invoices and posting payments. Our General Accountant is someone the hotel can rely on to follow the details all the way through.

You are curious when something does not balance. You follow up when an invoice remains unpaid. You research discrepancies rather than allowing them to carry forward. You understand that accurate financial information allows our operational leaders to make better decisions and keeps the hotel running successfully.

Most importantly, you recognize that Finance is also part of hospitality. Whether communicating with a client about an invoice, assisting a department leader with a question, or researching a guest charge, you approach each interaction with professionalism, patience, and a genuine desire to help.

BENEFITS & PERKS

At The Joseph and Makeready, taking care of our team is an important part of how we take care of our guests. Eligible hourly team members have access to medical, dental and vision insurance; life and AD&D insurance; short- and long-term disability coverage; voluntary hospital, accident and illness plans; and an optional legal plan.

Additional benefits and assistance programs include:

• 401(k) Retirement Plan with Company Match
• Tuition Reimbursement Program
• Paid Maternity & Paternity Leave
• Childcare Assistance Match – up to $100 per month per child or eligible disabled spouse or parent
• Student Loan Repayment Assistance – up to $150 per month
• SupportLinc Employee Assistance Program
• Opportunity to earn up to four weeks of PTO within your first year
• Additional Birthday PTO
• Annual Volunteer PTO
• Hotel, Restaurant, Spa & Retail Discounts at Makeready Collection and ZaZa properties
• Team Member Referral Bonuses
• Birthday & Anniversary Recognition
• Wellness Initiatives
• Culture Council participation
• Recognition programs with rewards

WHY JOIN THE JOSEPH?

At The Joseph, every department contributes to creating an exceptional luxury experience—and our Finance team provides the accuracy, organization, and financial foundation that allows the entire hotel to succeed.

As a General Accountant, you will have the opportunity to expand your hotel accounting knowledge across Accounts Receivable, Accounts Payable, and general accounting, while working alongside an experienced Finance team in a luxury hospitality environment.

We are looking for someone who brings together accuracy, accountability, curiosity, and a hospitality heart—someone who takes pride in getting the details right and wants to continue developing their career in hotel Finance.

EQUAL EMPLOYMENT OPPORTUNITY

Makeready LLC is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and team members without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.

We believe diverse perspectives, backgrounds, and experiences strengthen our teams and enhance the hospitality we provide to our guests.