Full-time Payroll Coordinator

Summary of Position

The payroll coordinator is responsible for assisting our locations with payroll inquiries through the Payroll HelpDesk, ADP Invoicing, overseeing RAIN and HealthEquity uploads, and ensuring all responsibilities are completed in a timely, compliant, and accurate manner.

Essential Job Functions

Payroll Support Responsibilities

• Monitor and respond timely to Help Desk e-mails and calls. Delegate, log, and track the status of tickets.
• Support employees in our managed communities through problem-solving processes, following standard Help Desk procedures.
• Identify and escalate situations requiring urgent attention.
• Process single state payrolls with 20 or fewer employees.
• Ensure garnishment calculations and compliance requirements are completed through ADP Garnishment full service.
• Process Wisely pay card transactions as necessary.
• Handle all employee questions and/or concerns regarding payroll discrepancies promptly.
• Process and respond to employment verifications.
• Process and respond to unemployment inquiries and requests for information.
• Support PBJ Reporting, process monthly reports, and send to the payroll specialist as needed.
• Maintain all ADP and Rain monthly invoicing.
• Manage mail.
• Backup Support for Payroll Specialist as needed.
• Other duties as assigned.

Knowledge and Critical Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
•  Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

• Ability to work with basic mathematical concepts such as addition, subtraction, multiplication, and division. 
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Education and Experience

• 2-year college degree or equivalent experience
• 3+ years of full payroll processing experience.
• Previous experience in ADP Workforce Now, Lyric and ADP Enhanced-Time or WF Manager
• Knowledge of federal and state tax jurisdiction rules affecting payroll preparation
• Possess sound judgment when planning and accomplishing goals
• Have excellent project and time management skills (especially under critical deadlines)
• Extremely detail-oriented & thorough
• Judgement/Decision Making/Problem Solving - utilizes effective approaches for choosing a course of action for developing appropriate solutions
• Excellent interpersonal communication skills and relationship building skills to effectively work with a variety of people and personalities; able to communicate clearly and effectively in person and in writing internally and externally.
• Be able to work under strict confidentiality
• Be flexible in a variety of situations
• Excellent verbal and written communications skills with all levels of the company
• Strong computer skills, MS Office: Word, Excel, Outlook, etc.
• Ability to maintain focus in spite of interruptions
• Ability to create policy and procedure documentation

Supervisory Responsibility 

• Able to work well independently and with other team members with minimal supervision

Working Conditions and Physical Demands

• While performing the duties of this job, the employee is regularly required to sit and talk or hear.
• The employee frequently is required to walk; use hands to finger, handle, or feel; and reach with hands and arms.
• The employee is occasionally required to stand.
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Other Duties

Other duties as assigned.

Platinum Service®

Platinum Service^® is characterized by a high level of responsiveness delivered in a flawless, timely and caring way. Employees commit to providing courteous, responsive, and quality service to our residents by following the principles of our Platinum Service® program.

Conclusion

All employees are expected to follow all policies and procedures. These policies and procedures can be found in the employee handbook, department policy and procedure manuals and with your supervisor. This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Acknowledgement

I understand this job description and its requirements, and that I am expected to complete all job-related duties as assigned. I understand the essential functions may be altered from time to time.

By signing below, I acknowledge I am able to perform the essential functions of this job with or without reasonable accommodation. If I require reasonable accommodation, I will inform the recruiter/hiring manager, my manager, or Human Resources and agree to participate in the interactive process to discuss accommodations.              

cc:          file, employee