Financial Analyst

Teladoc Health is the global virtual care leader, offering comprehensive virtual care solutions spanning virtual care including primary, mental health, expert medical, devices and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Serving over 9 million Canadians, Teladoc Health has been in Canada for more than 20 years and operates in 175 countries world-wide.

Position Summary

The Financial Analyst will support the Financial Planning and Analysis (FP&A) function for our Canadian operation by delivering timely and accurate monthly financial reporting and analysis. This role will contribute to the preparation of key deliverables including the Annual Operating Plan, Long Range Plan, monthly and quarterly forecasts, variance analysis, management presentations, and analytical support for key initiatives. The Financial Analyst will play a key role in KPI development, performance monitoring, and scenario modeling across the business. Additional responsibilities include analytical support for revenue, provider cost, and margin analysis, as well as supporting the month-end close activities and process improvement efforts. The position requires exceptional attention to detail, a proactive approach to problem-solving, and the ability to collaborate effectively with cross-functional teams to meet the Finance team’s strategic and operational goals.

The candidate will also work closely with AP and internal business partners to ensure invoices are followed up on and paid timely, work closely with the cash accounting team to address and resolve any payment failures and share a partnership with AP team members to drive an initiative to move completely to electronic payments only.

Role and Responsibilities

• Support the annual budget and regular forecasting and planning cycles, including updating existing models and preparing scenario analyses, setting and measuring KPIs, and preparing presentations to communicate results to stakeholders.

• Prepare and analyze monthly reporting of financial and non-financial information, identifying key trends, variances, and opportunities for improvement.

• Assist with month-end close activities, including but not limited to preparing reconciliations, accruals, and supporting working papers.

• Perform product-level margin analysis to support strategic pricing and profitability decisions.

• Partner with cross-function teams such as Operations, Sales, and Business Development to provide financial insights and support decision-making.

• Develop and maintain dashboards and reports to provide stakeholders with clear, actionable financial and operational data.

• Prepare materials for senior leadership and board presentations, summarizing financial performance, risk, and opportunities.

• Review and interpret contracts and legal documents to coordinate communications with key stakeholders and incorporate their financial impact accurately in budgets and forecasts in accordance with US GAAP.

• Ensure timely and accurate follow-up and responses to all inquiries from internal and external stakeholders.

• Support automation initiatives and actively contribute to continuous process improvement efforts.

• Uphold strict confidentiality and data privacy standards, ensuring the protection of all sensitive and protected health information.

• Ensure adherence to all applicable government mandated and regulatory compliance protocols.

• Responsible for processing all payment runs for AP team and researching and addressing any issues or inquiries around payments.

• Ensure payment runs are done timely and accurately.

• Complete the full End-to-End process of invoice handling, processing, and payments.

• Follow a fraud prevention process when calling all suppliers to confirm banking details. 

• Accountable for obtaining and saving all appropriate documentation during the payment management process to ensure we are SOX compliant.

• Assist leadership in finding efficiencies in payment processes while maintaining the quality in our controls and standards. 

• Assist with matching invoices with purchase orders and packing slips/receipts.

• Assist with weekly check-run, and manual payments.

• Assist with month-end close procedures related to payables and accruals.

• Assists in process improvements and documentation.

• Assists in audit preparation.

• Provide ad-hoc analytical and reporting support as required to meet business needs.

Skill Requirements/Preferences

• Bachelor’s degree in Finance, Accounting or a related field.

• Working towards or holding CPA designation or equivalent is an asset.

• 3-5+ years of experience in forecasting, financial analysis, or accounting.

• Strong organizational and time management skills; ability to prioritize competing deadlines and perform well under pressure.

• Excellent analytical and problem-solving skills, with critical thinking ability and strong attention to detail and accuracy.

• Ability to work independently and as part of a team.

• Adaptable and collaborative, with a commitment to continuous learning and the ability to work in cross-functional teams.

• Excellent communication and interpersonal skills.

• Comfortable working in a fast-paced, growing environment with expanding service lines and client base.

• Proficiency in accounting software (Oracle SmartView) and Microsoft Excel/PowerPoint.

• Experience with Alteryx, Salesforce, Workday, Concur and other systems is an asset.

• Bi-lingual in English/French is an asset.

Required license or credential needed to perform job: N/A

The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

Salary Range:

$68,000 to $78,000/year

Position Type:

Net New

Travel:

Travel percentage reflects an estimate and is subject to change dependent on business needs.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.  Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Job Description Acknowledgment

This job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position.  Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time.  I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me.

Why Join Teladoc Health?

Impactful, Connected Healthcare: Support millions of Canadians across the country with accessible care within rural regions & provincial health systems, at no cost to patients. 

Focus on Quality & Safety: Upholding the highest excellence of clinical quality standards is paramount to Teladoc Health. 

Collaborative, Supportive Network: Our diverse community is dedicated to transforming healthcare in Canada. Be a part of a growing team across Canada, that thrives on engagement, learning and growth. 

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses innovative platforms to provide accessible care across the full continuum of care, at every stage in a person’s health journey. 

Growth and Innovation: We are growing rapidly - Come grow with us and support our expanding mission to make healthcare more accessible. 

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position. 

Teladoc Health Canada, Inc. uses artificial intelligence-assisted tools as part of our recruitment process, including to screen and evaluate candidates. These tools support, but do not replace, human judgment. Our hiring team makes all final decisions.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. 

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at RecruitmentAccessibilityRequestsCanada@teladochealth.com