Finance Manager

The Finance Manager is a key member of the dealerships sales team and plays an important role in the sales process. The primary responsibility of the Finance Manager is to structure deals in compliance with federal, state and local laws; finance lender guidelines and dealership and Subaru of America policies. The Finance Manager is also responsible for using an F&I process that ensures products are presented to all customers and for contributing to dealership profitability and revenue.

Responsibilities and Requirements

Sales Process

Know and implement dealership policies and procedures

Structure deals in accordance with lender and dealership guidelines

Communicate any problem deals to management immediately

Address missing stipulations communicated from lender immediately

Verify accuracy of all material information on the credit application and submit to lender

Maintain confidentiality of customer information

Use and follow steps in the menu selling process to present credit insurance, service contracts and other financial products and to close all deals

Deliver vehicles as needed

Customer Satisfaction

Adhere to dealerships ethical standards and be respectful to all customers

Work with management and other departments to ensure customer satisfaction

Train and supervise sales staff concerning the purpose and use of customer information they are gathering

Monitor and maintain acceptable Purchase Experience Survey scores as required by dealership management

Paperwork and Lender Relations

Establish and maintain good lender relations

Maintain a lender guide of programs you are currently using and obtain a working knowledge of them

Evaluate new lender programs and products

Maintain file for inactive deals

Prepare weekly and monthly reports as requested by management

Complete funding packages as directed by the title clerk

Review funding packages prior to submission

Receipt deposits immediately

Personal

Establish goals for turnovers, presentations and F&I products on a monthly basis

Maintain a clean, organized work area including a secure document storage area

Adhere to dealership dress code

Professional Development

Be knowledgeable of and follow all state and federal regulations regarding finance and fair credit reporting

Maintain annual Subaru Foundations certification

Maintain a thorough knowledge of all products being offered

Keep up-to-date on trends in financial services and coach the sales team accordingly

Attend training programs as requested by management

• Experience in automotive sales in either Product Specialist or Service Advisor positions.
• Outstanding customer service with honesty and integrity
• Learning your job requirements thoroughly
• Thorough understanding of the employee handbook and dealership regulations
• Showing up to work on time
• Understanding that not performing to the best of your abilities will result in a verbal warning, write-up, then termination if it continues
• No speaking on the phone or texting in a company car
• Agreement to aid the dealership staff as needed
• Being socially perceptive and having good time management skills