Finance Business Partnering Senior Manager - Customer

Is sinne Uisce Éireann. Gach lá, bímid freagrach as seirbhísí uisce atá slán, sábháilte agus inbhuanaithe a sholáthar do mhuintir na hÉireann. Mar fhóntas uisce rialáilte náisiúnta na hÉireann, is í ár bhfís go mbeidh Éire inbhuanaithe ann ina bhfuil meas ar uisce agus ina bhfuil sé cosanta, don domhan agus do na saolta uile a gcothaítear leis.

Is é an cuspóir atá ag Uisce Éireann ná a bheith inchurtha leis an dúshlán a bhaineann le seirbhísí bunathraitheacha uisce a sholáthar chun go mbeidh rath ar phobail. Ciallaíonn sé sin go bhfuilimid bródúil as an bhfreagracht a ghlacadh as ár soláthar uisce a chosaint agus córas sábháilte uisce a chur ar aghaidh chuig daonra atá ag fás go tapa agus fás sóisialta agus eacnamaíoch na hÉireann a chumhachtú.

Táimid paiseanta faoi chumhacht a thabhairt dár ndaoine, iad a chumasú tionchar dearfach a bheith acu ar phobail ar fud na hÉireann. Tá comhfhís agus comhchuspóir mar threoir againn, agus cloímid le luachanna a shainíonn cé sinne agus a mhúnlaíonn an chaoi a n-oibrímid, áit a bhfreastalaímid ar chustaiméirí agus ar phobail, a n-oibrímid níos fearr le chéile, a ndéanaimid an rud ceart, a mbíonn uaillmhianta againn, agus a gcoinnímid a chéile slán. Is trínár n-iompar a shainítear an chaoi a ndéanaimid caidreamh agus cumarsáid le chéile, agus a mbíonn rath orainn le chéile. Baineann na luachanna agus an t-iompar seo le gach duine againn, thar gach ról, suíomh, agus leibhéal.

Is é an sprioc atá againn daoine oilte agus cumasacha ó chúlraí éagsúla a mhealladh agus a fhorbairt, agus tabharfaidh na daoine sin raon dinimiciúil saineolais agus léargas chuig ár gcuid oibre. Agus lucht saothair láidir luachbhunaithe ag Uisce Éireann, is cinnte gur féidir linn seirbhísí uisce na hÉireann a chur chun cinn agus freastal ar riachtanais na bpobal a bhfreastalaímid orthu, agus gur féidir linn leanúint ar aghaidh leis an obair sin do na glúnta atá le teacht.

An Ról: 

Tá feidhm na nOibríochtaí Ioncaim agus Airgeadais freagrach as gach gníomhaíocht Ioncaim, Feidhmíochta Gnó agus Tuairiscithe Tionscadal a sholáthar go héifeachtach agus go rathúil mar aon le gach gníomhaíocht agus próiseas Tuairiscithe agus Cuntasaíochta a sholáthar. Comhairleoir straitéiseach agus príomhphointe idirphlé idir an Príomhoifigeach Airgeadais (CFO), réimsí gnó Uisce Éireann agus na foirne airgeadais is ea an fheidhm, a dhéanann soláthar comhsheasmhach seirbhísí airgeadais a bhainistiú, tionchar a imirt air agus tacú leis.

Cinntíonn an Fhoireann Comhpháirtíochta Gnó Airgeadais d’Uisce Éireann go ndéantar bainistíocht airgeadais éifeachtúil san eagraíocht agus soláthraíonn sí saineolas, seirbhísí agus faisnéis chun tacú leis an ngnólacht na torthaí a theastaíonn uaidh a bhaint amach, lena n-áirítear tacaíocht a thabhairt do riachtanais airgeadais agus faisnéise Uisce Éireann. Tá an Comhpháirtí Gnó Ioncaim freagrach as gach ceanglas tuairiscithe airgeadais maidir le hIoncam Fóirdheontais, Ioncam Tráchtála agus Ioncam Nasc Nua, chun breacadh agus anailísíocht ag deireadh na míosa, agus gníomhaíochtaí agus tacaíocht na gComhpháirtithe Gnó don fhoireann Custaiméirí a chur san áireamh. Tá siad freagrach freisin as leordhóthanacht na rialuithe a chinntiú ar fud an phróisis ó ordú go híocaíocht agus as fís le haghaidh comhtháthú córas amach anseo a sholáthar. 

Agus iad ag obair faoin gCeannasaí Oibríochtaí Ioncaim agus Airgeadais, oibríonn an ról seo atá dírithe ar ghnó i gcomhar le cinnteoirí agus le húsáideoirí deiridh chun léargais fhíora ghnó agus deiseanna feabhsúcháin feidhmíochta a bhaint amach ó shraith bhríoch de bhearta feidhmíochta athfhillteacha. 

Príomhdhualgais agus Freagrachtaí:

• An Chuntasaíocht uile maidir le hIoncam Baile (Fóirdheontais), Ioncaim Tráchtála agus Ioncam Nasc Nua a bhainistiú a mheastar a bheith cothrom le €1,800m in aghaidh na bliana, ag cinntiú go ndéantar ioncam agus sruthanna costais gaolmhara a shainaithint ar leithligh, go ndéantar cuntas ina leith agus go bhfabhraítear iad i gceart.

• An buiséad, réamhaisnéisiú agus an Plean Gnó a shocrú agus a rialú, tacaíocht agus dúshlán a thabhairt do na próisis chinnteoireachta do gach gné d’Ioncam Uisce Éireann agus na sruthanna costais gaolmhara agus a bheith mar dhlúthchuid den fhoireann bhainistíochta laistigh den fhoireann Custaiméirí.

• Ag obair go dlúth leis an bhfoireann Custaiméirí chun buntréith dhinimiciúil an Ghnó a thuiscint agus a chinntiú go léirítear aon athruithe i dtuarascálacha airgeadais agus i bPríomhtháscairí Feidhmíochta (PTFanna) na cuideachta go cruinn.

• Ag obair go dlúth leis an bhfoireann Custaiméirí chun cruinneas na faisnéise airgid a bhaineann le gach cás gnó a bhaineann le hioncam a chinntiú. Freagrach as breacadh gach idirbhirt ag deireadh na míosa. 

• Saineolas a sholáthar maidir le próisis Ioncaim Fhóirdheontais, Ioncaim Tráchtála agus Ioncaim Nasc nua 

• Réiteach airgeadais a bhainistiú ar Aisíocaíochtaí Nasc Nua agus Baile.

• Bainistigh agus tabhair cuntas i leith gach cuntas mórleabhair ghinearálta a bhaineann le hIoncam Tráchtála agus Nasc Nua amhail Drochfhiacha agus coigeartuithe/soláthar gaolmhar eile. 

• Gach costas a bhaineann leis an bpróiseas Ordú go hAirgead Tirim a bhainistiú agus cuntas a thabhairt ina leith don fhoireann Custaiméirí.

• Athbhreithniú mionsonraithe a dhéanamh, tuiscint a fháil agus dul i ngleic leis na sonraí airgeadais atá sna conarthaí seachfhoinsithe le Capita agus conarthaí ar bith eile atá faoi úinéireacht an Chustaiméara.

• Páirt ghníomhach a ghlacadh i bplé agus plé a threorú le foirne TF, Seirbhís do Chustaiméirí, Seirbhísí Nasc agus Forbróra (CDS) agus Dearadh agus Seachadadh Bonneagair (SSD) lena chinntiú:

• Go dtuigtear agus go léirítear go cruinn tionchar aon athraithe oibríochtúla/dearaidh ar chórais agus ar phróisis sna tuarascálacha airgeadais agus sna mórleabhair, go háirithe le haghaidh athruithe ar Chomhchuibhiú Taraife Tráchtála (NDTFR) agus athruithe ar Eisilteach Trádála agus athruithe ar an gcóras Custaiméir go Méadar (C2M).

• Go ndéantar athruithe a thástáil agus a shíniú ag an rannóg airgeadais sula gcuirtear i bhfeidhm iad

• Comhpháirtíocht ghnó éifeachtach leis an bhfoireann Custaiméirí agus le príomhpháirtithe leasmhara lena chinntiú go ndéantar gach ioncam agus costas gaolmhar a thaifeadadh go cuí agus go ngabhtar iad sa phróiseas pleanála agus réamhaisnéise bliantúil.

• Gach príomhpháirtí leasmhar a bhainistiú lena n-áireofar teagmháil leis an Roinn Tithíochta, Rialtais Áitiúil agus Oidhreachta (RTRÁO).

• Freagrach as aschuir fheidhmíochta mhíosúla agus thréimhsiúla a chur i láthair/a dháileadh ar an bhfoireann shinsearach bhainistíochta agus ar pháirtithe leasmhara inmheánacha agus seachtracha eile amhail na pacáistí bainistíochta um thuairisciú ioncaim, lena n-áirítear anailísíocht agus tráchtaireacht ar fheidhmíocht i gcomparáid leis an mbuiséad pleanáilte, PTFanna agus sainaithint athraithis agus príomhchúiseanna.

• Monatóireacht a dhéanamh ar an timthriall ordú go hairgead tirim, agus an timthriall sin a rialú agus a neartú.

• Brí a bhaint as forbairtí cuntasaíochta teicniúla maidir le tionchair fhéideartha ar bheartais chuntasaíochta Uisce Éireann le haghaidh Ioncaim

• Athbhreithniú, léirmhíniú agus anailís a dhéanamh ar phleananna rialaithe praghsanna an rialtais /an Choimisiúin um Rialáil Fóntais (CRF) de réir mar a thagann siad chun cinn i gcomhthéacs na gcaighdeán/na mbeartas cuntasaíochta is infheidhme

• A bheith i gceannas ar an luacháil ar iarmhéideanna na bhFéichiúnaithe Baile agus Tráchtála agus próiseas/beartas a bhunú chun an soláthar drochfhéich a ríomh do na Féichiúnaithe Baile.

• Athbhreithniú a dhéanamh ar ghníomhartha an Chláir Riosca, rialuithe maolaitheacha a chur leis agus moltaí a dhéanamh nuair is gá.

• Dul i gcomhairle le hiniúchóirí seachtracha maidir le gníomhaíochtaí tuairiscithe de réir mar is gá agus iniúchadh glan a chur ar fáil go rathúil do gach idirbheart ioncaim

• Coinneáil suas chun dáta leis an dea-chleachtas

• An fhoireann a spreagadh agus a chumasú chun próisis éifeachtúla agus éifeachtacha airgeadais a mhúnlú agus a chur i bhfeidhm agus dea-chleachtas a ghlacadh

• Baill foirne a threorú agus cultúr ‘foireann amháin’ a chur chun cinn

• Dualgais eile de réir mar is gá ó am go chéile

Dualgais agus Freagrachtaí Ginearálta 

• Comhoibriú le príomhpháirtithe leasmhara inmheánacha ar fud ghnólacht UÉ agus an RTRÁO.

• Freagrach as gealltanais sláinte agus sábháilteachta a chur chun cinn agus a sheachadadh ar fud UÉ agus a shlabhra soláthair, iompair dhearfacha a neartú agus cuspóirí agus riachtanais sláinte agus sábháilteachta ar na caighdeáin is airde sa tionscal a sheachadadh. 

• Ceannaireacht shoiléir a chur ar fáil do d’fhoireann, iad a chóitseáil agus a fhorbairt chun barr a gcumais a bhaint amach agus cuspóirí gnó a sholáthar, comhoibriú a chur chun cinn agus béim a chur ar na hiompair a bhfuiltear ag súil leo ó gach duine ar an bhfoireann.

  Dualgais agus freagrachtaí a chur i gcrích i gcomhréir le beartais, caighdeáin, próisis agus rialuithe Slándála Faisnéise Uisce Éireann chun rúndacht, sláine agus infhaighteacht faisnéise gnó de chuid Uisce Éireann a chosaint, agus seirbhísí ríthábhachtacha a chur i gcrích, i gcomhréir le Treoir NIS (Slándáil Líonra agus Faisnéise) agus le rialachán cibearshlándála ábhartha eile ar bith.

• Dualgais eile nuair is gá.

Eolas, Scileanna agus Taithí:

• Cáilíocht aitheanta sa chuntasaíocht (ACA; ACMA; ACCA), nó cáilíocht eile atá comhionann leo mar aon le ballraíocht reatha ghaolmhar. 

• Tá taithí 10 mbliana ar a laghad san earnáil uisce, i bhfóntais nó in earnálacha comhchosúla inmhianaithe

• Chomh maith le 3+ bliana ag obair ag leibhéal bainisteoir sinsearach 

• Ceannaireacht iontach agus scileanna idirphearsanta de dhíth, agus cumas soiléir chun foireann ardfheidhmíochta agus thiomanta a mhealladh agus a fhorbairt

• Beidh taithí shuntasach ar cheannaireacht, ar athrú agus ar bhunathrú agat, go hidéalach i bhfóntas den chineál céanna, tionscal rialaithe nó timpeallacht il-pháirtí leasmhar 

• An cumas obair a dhéanamh de réir spriocdhátaí agus chun dul in oiriúint do choinníollacha a athraíonn agus do dhébhríocht agus réitigh atá éifeachtach agus pragmatach á nginiúint maidir le cásanna agus fadhbanna nua, de réir mar a chuirtear i láthair iad.

• A bheith ábalta creidiúnacht a bhunú agus caidrimh láidre oibre a chothú agus meas a bheith agat orthu 

• Bainistiú a dhéanamh ar Pháirtithe Leasmhara agus a bheith ábalta caidreamh a dhéanamh agus tionchar a imirt go héifeachtach ar gach leibhéal, go hinmheánach agus go seachtrach

• Cumarsáidí sármhaith agus an cumas aige/aici chun déileáil le cásanna casta agus deacra le machnamh agus le muinín

• Scileanna idirbheartaíochta láidre le meon dearfach

• Géarchúiseach ó thaobh airgeadais agus na tráchtála de

•  Taithí ar a bheith ag tacú le beartais, córais agus rialuithe agus beartais fhorásacha a chur i bhfeidhm agus a chur chun cinn.

• Taithí léirithe ar fhoirne a threorú chun straitéisí dírithe ar chustaiméirí a chur chun cinn lena bhfeabhsaítear soláthar seirbhísí.

• An cumas cultúr comhoibritheach a fhorbairt go gasta trí chreidiúnacht agus trí mheas a bhunú agus caidrimh láidre oibre a fhorbairt agus tionchar a imirt go héifeachtach ar gach leibhéal, go hinmheánach agus go seachtrach araon

• An cumas cinntí a chur chun cinn atá chun leasa Uisce Éireann agus timpeallacht á cruthú de chumarsáid oscailte agus mhacánta, ag cinntiú go mbíonn iompraíocht eiticiúil ina cuid de gach rud a dhéanaimid.

• Tá scileanna sármhaithe ceannaireachta agus bainistíochta daoine riachtanach, agus an cumas soiléir fás, aiseolas, agus nuáil a chur chun cinn agus daoine a spreagadh le bheith uaillmhianach.

• Taithí roimhe seo ar chleachtais shábháilteachta a threisiú go rathúil agus ar dheimhin a dhéanamh de go mbíonn spriocanna foirne ar aon dul le straitéisí sábháilteachta.

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth.

We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come.

The Role:

The Revenue and Financial Operations function is responsible for the effective and successful delivery of all Revenue, Business Performance & Project Reporting activities along with the delivery of all Reporting and Accounting processes and activities. The function is a strategic advisor and a lead interface between the Chief Financial Officer (CFO), the Uisce Éireann business areas and the finance teams, managing, shaping and supporting a consistent finance service provision.

The Finance Business Partnering Team for Uisce Eireann ensures effective financial management of the organisation and provides the expertise, services and information to support the business in achieving its required business outcomes, including supporting the financial and information requirements of Uisce Eireann. The Revenue Business Partner is responsible for all Subvention Income, Non-Domestic and New Connection Revenue financial reporting requirements to include the month end postings and analytics and Business Partners activities and support for the Customer team. They are also responsible for ensuring the adequacy of the controls across the end-to-end order to cash process and provide a vision for future system integration. 

Reporting to the Head of Revenue and Finance Operations this business facing role works collaboratively with decision makers and end users to extract true business insights and performance improvement opportunities from a meaningful set of recurring performance measures. 

Main Duties and Responsibilities:

• Manage all Domestic (Sub vented), Non-Domestic and New Connection Revenue Accounting estimated at €1,800m per annum, ensuring revenue and associated cost streams are separately identified, accounted for and accrued correctly.

• Setting and Controlling the budget, forecasting and Business Plan supporting and challenging the decision-making process for all aspects of the Uisce Eireann Revenue and associated cost streams and being an integral part of the management team within the Customer team.

• Working closely with Customer team to understand the dynamic nature of the Business and ensure that any changes are accurately reflected in the company’s financial reports and Key performance Indicators (KPI’s).

• Working closely with Customer team to ensure the accuracy of the financials linked to all revenue associated business cases. Responsible for all the month end transaction postings. 

• Providing expertise in Subvention Income, Non-Domestic and new Connection Revenue processes 

• Manage financial reconciliation on New Connection and Domestic Refunds.

• Manage and account for all Non-Domestic and New Connection Revenue related/associated general ledger accounts such as Bad Debts and other related adjustments/provision. 

• Manage and account for all costs associated with the Order to cash process for the Customer team.

• Detailed review, participation and understanding of the financial details contained in the outsourced contracts with Capita and any other Customer owned contracts.

• Actively participate and leading discussions with IT, Customer, Connections and Developer Services (CDS) and Infrastructure Design and Delivery (IDD) teams to ensure:

• That the impact of any operational/design change to systems and processes is understood and accurately reflected in the finance reports and ledgers, particularly for Non-Domestic Tarriff Harmonisation (NDTFR) and Trade Effluent changes to Customer to Meter (C2M) system.

• That changes are tested and signed off by finance in advance of go live

• Effective Business Partnering with Customer team and key stakeholders to ensure that all revenue and associated costs are recorded appropriately and capture in the annual planning and forecasting process.

• Manage all key stakeholder which will include interactions with the Department of Housing Local Government and Hertigage (DHLGH).

• Responsible for presenting/distributing monthly and periodic performance outputs to senior management team and other internal and external stakeholders such as the management reporting revenue packs, including analytics and commentary on performance versus planned budget, KPIs, and identification of variances and root causes.

• Monitor, control and strengthen governance over the order to cash cycle

• Interpret technical accounting developments with regards to potential impacts on Irish Water accounting policies for Revenue

• Review, interpret and analyse government /Commission for Regulation of Utilities (CRU) price control plans as arising in the context of applicable accounting standards/policies

• Lead the valuation of the Domestic and Non-Domestic Debtor balances and establish a process/policy for calculating the bad debt provision for the Domestic Debtors.

• Review Risk Register actions, add mitigating controls and make recommendations where required.

• Liaising with external auditors regarding reporting activities as required and successful delivery of clean audit for all revenue transactions

• Keeping up to date with best practice

• Driving and enabling the team in shaping and implementing efficient and effective finance processes and adoption of best practices

• Leading Staff and driving a ‘one team’ culture

• Other duties as required from time to time.

General Duties and Responsibilities 

• Collaboration with key internal stakeholders across the UÉ business and the DHLGH.

• Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards. 

• Provide visible leadership for your team, coaching and developing them to achieve their full potential and deliver business objectives, promoting collaboration and highlighting the behaviours that are expected from everyone in the team.

  Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation.

• Other duties as required.

Knowledge, Skills and Experience:

• Recognised accounting qualification (ACA; ACMA; ACCA), or equivalent together with relevant third level qualification and or accreditation is desirable 

• A minimum of 10 plus years’ experience in the water, utilities or similar industries is desirable

• Along with 3+ years working at a senior manager level 

• Excellent leadership and people skills required, and a demonstrable ability to attract and develop a high performing committed team.

• You will have significant leadership and change & transformation experience ideally in a similar utility, regulated industry or multi stakeholder environment 

• Able to work to deadlines and adapt to changing conditions and ambiguity generating effective and pragmatic solutions to new situations and problems as they are presented.

• Can quickly establish credibility and respect and build strong working relationships. 

• Stakeholder Management and the ability to interact and influence effectively at all levels, both internally and externally

• Excellent communicator with the capability to handle complex and difficult situations with thought and confidence

• Strong negotiation skills with win/win mindset

• Financially and commercially astute

•  Experience of supporting policies, systems and controls and driving the implementation of progressive policies.

• Demonstrated experience in leading teams to drive customer-strategies that enhance service delivery.

• Can quickly build a collaborative culture by establishing credibility and respect and foster strong working relationships and influence effectively at all levels, both internally and externally

• Ability to drive decisions that benefit Uisce Èireann creating an environment of open, honest communication, ensuring ethical behaviour is part of everything we do

• Excellent leadership and people skills required, and a demonstrable ability to promote growth, feedback, innovation and inspire others to aim high

• History of successfully reinforcing safety practices and ensuring team goals are aligned with safety strategies

The closing date for receipt of applications for this vacancy is 15/05/2026.

Please note that applications submitted after this closing date will not be accepted.

*Please be advised that if successful you will be placed on the salary range based on your skills and experience. Please note the Market reference point (midpoint) of the range is generally the upper end of the offer where someone is deemed to be fully competent to take on the duties of the role, and leaves room for the employee to progress through the pay range as their experience develops further.

Uisce Éireann is an equal opportunities employer.

We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability.