Facility Payroll Ambassador

Facility Payroll Ambassador

JOB-10046904

Anticipated Start Date

July 20, 2026

Location

New York, NY

Type of Employment

Contract Hire

Employer Info

Our client provides top-ranked care, dozens of inpatient and outpatient specialties, and mental health services with a team of highly trained and caring medical professionals who are compassionate, culturally competent and patient centered. Their vision is to be a fully integrated health system that enables New Yorkers to live their healthiest lives. Many of their roles are temp-to-hire, giving our client and our candidates the opportunity to ensure they are the right fit for a full-time position, as this comes with career advancement opportunities and excellent benefits. In fact, over 30% of our candidates have converted to full-time positions at our client.

Job Summary

We are looking for individuals to join our client’s team as Facility Payroll Ambassador. You will serve onsite as a liaison between local facility staff and Payroll. This role will provide customer service through several channels of communication while utilizing enterprise software and applying policies to solve employee’s inquiries.

Job Description

• Provide professional and quality customer service to employees through adherence to the department’s scripts, and in compliance with corporate policies and procedures
• Resolved employee inquiries utilizing system tools, reports and policies and procedures
• Identify and escalate complex issues and provide follow-up/ closure 
• Create and maintain Service Now tickets to ensure efficient handling and prompt response of escalated inquiries
• Complete payroll and timekeeping related forms
• Guide employees through troubleshooting and navigation assistance with ESS, MSS and ERC webpages
• Collaborate with all areas of Payroll and HR to resolve employee issues
• Provide coverage for Payroll Shared Services Call Center
• Participate in trainings and review of communications to stay updated on applicable software, policies and procedures
• Participate in special projects and perform all other duties as assigned

Skills Required

• 1+ years of related customer service/payroll experience
• Knowledge/experience in customer service delivery
• Strong technology and computer skills
• Proven experience in providing excellent service to customers
• Payroll experience

Professional Competencies:

• Ability to prioritize multiple projects and work well under pressure due to volume and urgent nature of inquiries
• Strong Functional/Technical skills
• Plans, prioritizes, and organizes work effectively to produce measurable results
• Strong research, communication, and problem-solving skills
• Ability to deal with demanding customers and escalations
• Excellent written/oral communication

Education/Training/Certifications

• Bachelor's Degree

Additional Requirements

• Shift Time: 8:00 AM-4:30 PM

Pay Rate

• $28-$33 per hour, based on experience, skills, and market factors