Director, Operations & Procurement, Consulting

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

As a Director, Government & Public Sector Operations Consulting, you will play a senior leadership role focused on growing and delivering PwC's Operations & Procurement practice within the Ontario public sector market. You will serve as a trusted advisor to public sector leaders at all levels, lead complex transformation programs, expand executive relationships across Ontario government and broader public sector organizations, and help grow PwC's market presence across ministries, agencies, crown corporations, municipalities, healthcare organizations, and other public sector institutions. 

Responsibilities include but not limited to: 

• Lead and oversee large, complex transformation programs across Ontario government ministries, agencies, crown corporations, municipalities, healthcare organizations, and broader public sector institutions, integrating strategy, operating model design, service modernization, technology enablement, and implementation. 

• Build and sustain trusted advisor relationships across the Ontario public sector, helping clients navigate complex transformation initiatives while identifying opportunities to strengthen client partnerships and drive strategic growth. 

• Lead complex, business-led transformation initiatives across service-based and asset-intensive environments, helping clients improve service outcomes, operational performance, productivity, and organizational effectiveness through diagnostics, business architecture, operating model design, service and process modernization, network and asset optimization, value creation, and technology-enabled transformation. 

• Demonstrate agility and resilience in managing dynamic projects by adapting swiftly to changing client needs, shifting priorities, and emerging challenges, guaranteeing successful delivery. 

• Lead multidisciplinary teams across PwC and client organizations, ensuring high-quality delivery, strong team performance, and successful execution of complex transformation initiatives. 

• Manage engagement financials, risks, quality, project teams, and resource allocation to deliver projects on time, within budget, and in line with client expectations. 

• Lead business development activities, including identifying emerging client needs, account planning, opportunity shaping, complex solutioning, proposal development, strategic pursuits, and market engagement to drive growth across the Ontario public sector market.  

• Collaborate across PwC's national and global network, bringing together diverse capabilities, perspectives, and leading practices to solve complex client challenges. 

• Champion innovative Operations and Procurement offerings, leveraging AI, automation, advanced analytics, and emerging technologies to reinvent how public sector organizations design, deliver, and optimize services, operations, and business capabilities.  

• Contribute thought leadership, market insights, and innovative solutions that help public sector organizations modernize operations, improve performance and productivity, transform service delivery, leverage emerging technologies, and address evolving government priorities. 

• Recruit, coach, mentor, and develop high-performing teams while fostering a culture of collaboration, inclusion, continuous learning, innovation, and professional growth. 

What You'll Bring:  
Your skills, knowledge, and experiences are what set you apart. Here's what we look for:  

• 10-15 years of progressive experience in management consulting, public sector transformation, operations consulting, or related leadership roles, with a proven track record of leading large and complex transformation initiatives.
• Bachelor's degree in Business, Public Administration, Public Policy, Political Science, Commerce, Engineering, or a related discipline; a Master's degree, MBA, MPA, or equivalent graduate qualification is considered an asset.
• Professional certifications such as PMP, CSM, CBAP, CMC, Lean Six Sigma, Prosci, financial, analytics, architecture, AI, cloud, or other transformation-related certifications are considered an asset.
• Recognized expertise in delivering complex transformation programs across service-based and asset-intensive public sector organizations, including modernization of operations, performance and productivity improvement, network and asset optimization, and realization of sustainable value through strategy, operating model transformation, technology-enabled innovation, Lean process improvement, operational excellence, digital operations, AI, automation, advanced analytics, business casing, and related disciplines.
• Deep understanding of the Ontario public sector ecosystem, including ministries, agencies, crown corporations, municipalities, healthcare organizations, and broader public sector institutions.
• Demonstrated success in building and maintaining strong client relationships, serving as a trusted advisor, and understanding client strategic priorities, operational challenges, and transformation objectives.
• Established market presence and professional network within the Ontario public sector, with the ability to develop relationships, originate opportunities, shape demand, grow strategic accounts, and lead business development activities including opportunity identification, account planning, complex solutioning, proposal development, pursuits, and tailored solutions for complex client challenges.
• Proven experience leading multidisciplinary teams and managing large-scale engagements involving multiple stakeholders, competing priorities, and significant organizational complexity.
• Experience contributing to thought leadership and championing innovative service offerings that leverage AI, emerging technologies, and leading practices to create client value and address evolving public sector priorities.
• Experience recruiting, coaching, mentoring, and developing team members while fostering a collaborative, inclusive, and high-performance culture, combined with strong analytical, problem-solving, communication, facilitation, stakeholder management, and executive-level recommendation skills that create sustainable value.

As a requirement, a Security Clearance is mandatory for all staff who’ll be engaged on these assignments. Prior to applying, please review the Government of Ontario website to ensure you meet the eligibility requirements to obtain this clearance. This will become a condition of your employment with PwC should you receive an offer from us.

https://www.doingbusiness.mgs.gov.on.ca/mbs/psb/psb.nsf/Attachments/ContractorSecurityScreeningBrochure/$FILE/2017-july-Contractor-Screening-brochure.pdf

This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders. 

The salary range for this position is $191,200 - $241,200. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements.  We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package. 

Why you’ll love PwC 

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total

Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc 

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?