Director, Financial Planning & Analysis

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location and Flexibility

This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Vancouver, BC, Toronto, ONT OR in a Work From Anywhere (Remote) capacity within Canada with travel to clients and TELUS Digital Solutions offices expected.

The Opportunity

As our Director, FP&A, you will serve as a strategic financial architect by owning the end-to-end financial planning function and operating as a trusted advisor to executive leadership. You will shape how the organization allocates resources, evaluates growth opportunities, and navigates risk, translating complex financial data into compelling narratives that drive decisive action.

In this role, you will lead and develop a high-performing FP&A team while fostering deep cross-functional partnerships across Commercial, Resource Management, and Program Management. You will own our client pipeline forecasting framework and elevate it into a dynamic, forward-looking intelligence system that fuels competitive advantage.

Responsibilities

• Strategic Financial Leadership: Own the end-to-end financial planning cycle, including annual budgeting, rolling forecasts, and long-range planning, while ensuring alignment with executive strategy and board-level expectations.

• Pipeline Intelligence & Revenue Forecasting: Lead the design and execution of the commercial pipeline performance framework, translating client opportunity data into revenue projections that drive confident business decisions.

• Executive Advisory & Stakeholder Partnership: Act as a financial thought partner to C-suite and senior leaders, synthesizing commercial, delivery, and resource insights into clear, actionable recommendations.

• Scenario Planning & Risk Analysis: Architect and continuously evolve a robust scenario planning capability informed by client pipeline movements, market dynamics, and macroeconomic trends to surface risks and opportunities proactively.

• Resource & Capacity Optimization: Partner with Resource Management to align pipeline intelligence with utilization forecasts and team composition models, applying financial pressure to identify and resolve capacity inefficiencies.

• Team Leadership & Development: Build, mentor, and develop a team of FP&A professionals, fostering a culture of analytical rigor, curiosity, and continuous improvement.

• Financial Systems & Data Integrity: Ensure all financial and pipeline systems maintain current, accurate data across the reporting cadence. Champion best practices in data governance and drive continuous improvement in reporting infrastructure.

• Cross-Functional Financial Orchestration: Bridge Commercial, Finance, Delivery, and Program Management leadership by establishing consistent forecasting frameworks, shared definitions, and disciplined operating rhythms across functions.

Competencies

• 8+ years of progressive finance experience in FP&A, revenue operations, or commercial finance, paired with at least 3 years in a leadership or people management capacity within a professional services environment.

• Demonstrated strategic financial leadership, including ownership of budgeting cycles, executive-level reporting, and multi-scenario financial modeling in a complex, fast-moving business.

• Deep expertise in commercial pipelines and the ability to translate pipeline dynamics into accurate, decision-grade revenue forecasts and utilization models.

• Strong command of CRM and ERP systems with Salesforce experience required; FinancialForce or equivalent professional services automation (PSA) tools strongly preferred.

• Exceptional communication and executive presence while being capable of distilling complex financial narratives into compelling presentations for C-suite and board-level audiences.

• Analytical rigor with a bias for action. A proven ability to identify data inconsistencies rapidly, lead root-cause investigations, and drive systemic resolution.

• Track record of cross-functional leadership, influencing without authority across Commercial, Resource Management, Delivery, and Program Management stakeholders.

• Bachelor's degree in Finance, Accounting, Economics, or a related field required. MBA or advanced degree preferred. A CPA, CFA, or FP&A certification is a plus.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

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