Dealership Accounting Software Trainer

Company Name:PBS SystemsJob Location: Alberta, CalgaryJob Type:Full-time, PermanentNo. of Openings:01Internal Job Title:DTO Trainer - Accounting Reports To:Team Lead, DTO Accounting      Job Requirement(s):Up to 2 weeks of travel/month within Canada and the US   “PBS is the fastest growing Dealership Software – All Inclusive Business Platform vendor in North America and we’ve only just begun!”The Opportunity:At PBS, we’re transforming how people buy and service vehicles—one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we’re growing fast.We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations—from sales and service to inventory and accounting.At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations. The Role:As an Accounting Software Trainer, you will deliver training and support to new and existing customers on our Dealer Management Software (DMS). You’ll lead virtual sessions via phone and online platforms as well as providing onsite training during new client software installations. Your role is key to ensuring a smooth and successful onboarding experience.This position will be based in our Calgary, Alberta office and will require regular travel to customer sites across Canada, the U.S., and the Caribbean. Approximately 50% of your time will be spent working from the office, while the other 50% will involve onsite visits to dealerships as part of the software installation and training team. What You’ll DoDevelop proficiency and stay up to date with PBS Software ExpertiseMaster the process of training new customers on the accounting silo of PBS software Proactively learn new products to expand our PBS knowledgeConduct training sessions for our customers, in the assigned silo and when possible, in other silos as wellPerform installation tasks and serve as a reliable installation resource without the need for direct supervisionConfidently navigate and discuss the features of our Dealer Management Software to deliver exceptional support and solutions to our customers.Build and maintain strong customer relationships by proactively identifying client needs and ensuring expectations are consistently met or exceededAccurately enter and update data into company databases and systems, ensuring completeness and correctness of informationMaintain documentation and update it as departmental processes evolveDocument tickets, investigate arising issues, and escalate them to the appropriate teamsEffectively prioritize and manage tasks independently, demonstrating sound judgment without requiring direction from Team Leads.Promptly respond to both internal and external training requestsShare knowledge within your own silo and with others across the DTO (Dealership Training Optimization) teamCommitment to continued education and cross-training activitiesEnsure consistent monitoring of the client calls queueCreate and maintain a positive work environmentPerform other duties and responsibilities as assignedWhat You Bring MUST HAVE Skills:1-2 years’ experience in a dealership environmentStrong understanding of accounting/bookkeeping principlesStrong computer skills are required, including proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). The ability to quickly learn and adapt to new software tools is essential Able to travel within Canada and the U.S. up to 2 weeks per month; valid passport, U.S. visa (if applicable), and full driver’s license required Additional Skills:Excellent communication skills, including presentation and public speaking.PBS software experience is a strong assetExperience facilitating in-person and virtual training sessionsStrong problem solving & trouble shooting skillsEffective time management & organizational skills, multi-tasking & prioritizationOutstanding documentation abilitiesHigh School DiplomaWhat we offer:Professional Development – Ongoing training, certifications, and career growth opportunitiesTravel Opportunities – Travel to locations across Canada, the U.S., and the CaribbeanComprehensive Health Benefits – Medical and dental coveragePaid Time Off – Vacation time, personal days, and paid holidaysInclusive Culture – A supportive, collaborative team environment where your voice mattersEmployee Recognition – Regular appreciation programs and performance incentivesCompetitive compensation package – Including a competitive annual base salary, bonus for product certification up to $4,800 per year, great referral bonus, etc.Staff discounts - GM, Dell, Goodlife and more Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.