Customer Service / Accounts Receivable Associate

Company Overview: Monsieur Touton Selection Ltd. is a global resource of 4000+ premium wine and spirits, sourcing from over 20 countries. While we work with a distributor network in 46 states, we also operate direct distribution in 10 states: New York, New Jersey, Massachusetts, Rhode Island, Connecticut, Delaware, DC/Maryland, Virginia, North Carolina, and Florida. Monsieur Touton Selection Ltd. has its headquarters in Manhattan, New York. Monsieur Touton Selection, already a leader in the industry, is experiencing growth.

Job Summary: Monsieur Touton Selection is currently looking for an enthusiastic Customer Service/Accounts Receivable Associate to join our MA team. Reporting to the MA Customer Service/Accounts Receivable Manager, the Customer Service/Accounts Receivable Associate is responsible for supporting the day-to-day Account Receivable activities such as, but not limited to invoicing support, cash application coordination, collection follow-up, and account reconciliation. In addition, this role will serve as the main point of contact for customer inquiries such as but not limited to billing, payments, credits, and returns. This role will partner cross-functionally with Sales, Operations/Dispatch, and Accounting to resolve discrepancies while maintaining strong customer relationships.

Responsibilities:

• Maintain customer accounts in AR subledger; resolve unapplied cash, short payments, overpayments, and deductions
• Assist with collections activities such as, but not limited to outreach on past-due invoices, documenting follow-ups, and negotiating payment commitments
• Coordinate cash applications by reviewing remittance details and matching payments to invoices
• Investigate billing discrepancies and disputes
• Respond to customer inquiries via phone or email regarding invoices, statements, payment status, account balances, and documentation requests
• Resolve customer issues with appropriate solutions/alternatives and follow up to ensure resolution
• Reconcile customer accounts; such as, but not limited to AR aging review, account analysis, and reporting
• Maintain data entry in NAVISION
• Assist with process improvement
• Perform other duties as assigned

Physical Requirements: Prolonged periods sitting at a desk and working on a computer and phone. Occasionally lift or move up to 15 lbs.

Diversity is a core value at Monsieur Touton Selection. We are passionate about building and sustaining an inclusive and equitable working environment for All. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions.

Qualifications: High School diploma or equivalent required; Associate degree in Accounting, Finance, Business, or other related fields preferred. Minimum of two years of experience in an office-based Account Receivable and/or Customer Service role. Proficiency with Microsoft Dynamics NAV (Navision) or similar ERP. Experience in data-entry is required. Strong Microsoft Excel and Microsoft Outlook skills. Excellent organizational skills, attention to detail, and time management. Strong written and verbal communication skills. Excellent interpersonal skills.