Customer Relations & Accounts Receivable Specialist

We offer thousands of free programs every day for people from all walks of life—immigrants learning a new language, aspiring entrepreneurs launching their dreams, children discovering the world, people of all ages exploring arts and culture. And we give patrons millions of opportunities to enjoy one of life’s greatest satisfactions: the discovery of a good book.

Now’s your chance to join the best team in Brooklyn!

This position is responsible for supporting, maintaining, and continuously enhancing the ERP platform used by Finance, Human Resources, and stakeholders across the organization. Acting as both a key functional and technical expert, the ERP Analyst delivers comprehensive support for ERP modules, integrations, security, and business processes—including legacy systems and third-party applications. Current ERP system is Workday, Legacy is Lawson.

This is a non-union, exempt position. The salary range for this position is $95,000 - $100,000.

Responsibilities:

• Deliver day-to-day functional and technical assistance for Financial Management and Human Capital Management (HCM) modules, including configuration, troubleshooting, and user support.

• Maintain and improve business processes, managing steps, condition rules, validations, notifications, and approval of workflows.

• Oversee ERP security administration, such as role-based security groups, domain policies, and user access troubleshooting, ensuring compliance with internal controls, data privacy standards, and regulatory requirements.

• Serve as the primary Level 1 support contact for Finance and HR technology requests, handling initial triage, analysis, and resolution before escalating issues to IT or vendors as appropriate.

• Provide frontline support for CSC/FMS and NYC Financial Portal access, verifying permissions, resolving login issues, and working with external agencies or internal teams as necessary.

• Assist with integration management by monitoring interfaces, validating data loads, diagnosing failures, troubleshooting errors, and collaborating with relevant teams and vendors for resolution.

• Fulfill reporting needs through development, maintenance, and troubleshooting of standard, custom, and advanced reports for operational, compliance, and executive purposes.

• Manage data validation, reconciliation, and balancing between the ERP system, legacy platforms, and third-party applications to ensure data integrity.

• Support audit activities by gathering documentation, verifying data, assisting with reconciliations, and upholding compliance with internal controls and retention policies.

• Coordinate closely with Technology Support, Networking, Web Applications, Mac Teams, and other IT units to address specialized technical issues or cross-functional matters.

• Sustain legacy systems, historical data, and archives that interface with the ERP, securing continuity and audit readiness.

• Participate in testing efforts across sandbox, preview, and production environments for releases, patches, enhancements, and integrations.

• Contribute to documentation by preparing system configurations, integration details, procedures, and user manuals, fostering knowledge transfer and operational resilience.

• Identify and propose opportunities for process automation, efficiency improvements, and system optimization within Finance and HR operations.

• Assist with vendor, consultant, and external partner coordination to facilitate system upgrades, resolve issues, and maintain the ERP platform.

• Track system incidents, analyze recurring problems, and recommend lasting solutions to enhance stability and user satisfaction.

Qualifications:

• High School Diploma or equivalent required; Bachelor’s degree in Information Systems, HR, Business, or a related field is preferred

• 2–4 years’ experience in an ERP support or analyst role

• Solid understanding of HR and Finance processes and data flows

• Experience capturing, documenting, and converting business requirements into system solutions

• Practical experience building ERP reports and calculated fields

• Familiarity with system testing practices and production support approaches

• Strong analytical, problem-solving, and communication skills

Preferred Skills & Experience:

• Workday module support experience

• Hands-on knowledge of Workday integrations, EIBs, or vendor interfaces

• Understanding of Workday security frameworks

• Experience managing Workday releases and system enhancements

• Advanced proficiency in Excel for data validation and analysis

• Basic SQL knowledge

• Background in regulated or audit-focused environments

We seek professionals dedicated to providing excellent customer service, developing fruitful partnerships in the community, and implementing programs aligned with our mission and vision. You will be immersed in a motivating and challenging environment where innovation is key to the organization. If you are looking to be a part of a stimulating workplace that is highly regarded by its culturally diverse community, BPL is the place to be.

Brooklyn Public Library is an equal opportunity employer.