Customer Experience Engineer (Payroll)
Full Time
Posted on Tue, Apr 28, 2026
We’re looking for a Customer Experience Engineer (Payroll Focus) to support our US customers in managing mission-critical payroll workflows.
This role combines technical troubleshooting with deep payroll expertise. You’ll help customers navigate complex payroll scenarios, resolve issues impacting pay accuracy, and proactively prevent risks.
This is a high-impact role where your work directly affects employees getting paid correctly and on time.
The base salary range for this role is $85,000 - $108,000.
There is a strong preference to fill this role in NYC with a hybrid schedule out of our office, but we will consider exceptional candidates who are based in the EST time zone and open to working remotely.
Location Eligibility: While can be a remote position, HiBob is currently authorized to hire in the following states: CA. CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA.
Requirements
4–6+ years of experience in Payroll, HRIS, or Payroll Support roles
Strong understanding of US payroll processes and compliance considerations
Experience troubleshooting payroll systems or integrations
Ability to analyze workflows and identify configuration gaps
Strong communication skills with both technical and non-technical stakeholders
Experience with payroll platforms (e.g., ADP, Gusto, Workday, Paylocity, etc.)
Exposure to APIs or system integrations
Experience supporting SaaS customers
Background in implementation or onboarding