Customer Billing Specialist

Job Purpose / Summary

The Administrative Assistant performs routine clerical, secretarial, and administrative work in answering telephones, receiving the public, providing customer assistance, rent collection, data processing, and record keeping.

Essential duties and responsibilities

Duties include but are not limited to:

• Date stamp, sort and distribute inter-office and external mail.
• Communicate with residents; respond to their inquiries.
• Assist the accounts receivable, payable and accounting departments with administrative tasks
• Assist the CFO with rent renewal paperwork
• Correspond with outside agencies and ownership

Functions

• Receive the public and answer questions, in person and by telephone; respond to inquiries from residents, clients and others and refer, when necessary, to the appropriate person, official or department
• Prepare and process various projects' paperwork, edit and get approved for distribution
• Compose, type and edit correspondence, reports, memoranda and other material
• Other duties as assigned

Core Competencies

• Confidentiality
• Effective Communication
• Customer Orientation
• Problem Solver
• Flexibility

Direct supervisory roles

Not applicable

Key working relationships and interactions

Housing Management You Can Trust!

• Property Manager
• Residents
• Clients
• Maintenance Team
• Administration Team
• Accounting Team
• Management Team

General Qualifications

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Minimum Requirements

• High School diploma or equivalent
• At least two years of administrative experience
• Computer Skills
• Typing speed of at least 45 WPM