Customer Audit Manager

Position Title: Customer Audit Manager

Your role 

The Customer Audit Manager is accountable for the end-to-end customer audit process ensuring that customer related audit requests are managed on time and aligned to both the customer and internal team’s expectations.  The position reports to the Head of Customer Success. Focus is on external contact with customers and Internal contact is between Operations, Sales, Sub-Regional and Cross-functional teams including Quality and Compliance.

What you’ll do

• Responsible for the end-to-end customer audit process within the region including organizing, documenting, RFI and task execution and corrective action follow up.
• Lead and manage on-site customer audits and ensure all requirements are met and appropriate support from internal teams in place.
• Act as a single point of contact for the customers and all internal parties to ensure local centralized support for customer audits.

• Develop internal cross function quality gates to ensure success of the function

• Support the development and maintenance of an audit database and foster continuous improvement programs aimed at enhancing audit processes and customer satisfaction.

• Partner with Customer Success Managers to ensure successful execution of strategic customer audits

• Participates in the Global Customer Audit community to drive improvements and global consistency

• Interface with Operations Management Team and contributes actively beyond the own responsibility areas. 

• Willingness to travel in the subregion for on-site customer audits

What you’ll need

• Bachelor’s degree in, Business, IT, Engineering or related discipline or equivalent work experience in Audit management and control. 

• Minimum 5+ years of experience in an audit / compliance role in a service company, preferably a utility, data centre, IT, or telecommunications company. 

• Ability to interface with internal functional teams in Operations, implementation, Sales, Finance, and segment.  External contact with Customers and potentially Integrators.  

• Problem solving ability - Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, and understands the difference between critical details and unimportant facts.  

• Excellent interpersonal and communication skills; Listens attentively, speaks clearly and concisely, creates accurate and punctual reports, and can communicate on different stakeholder levels and with sensitivity. 

• Team player that connects people and unites them to do the right things for our customers (without the authority to instruct them to do so).  

• Excellent organisational skills to ensure all internal departments contribute to delivering a timely and high-quality experience to our customers. 

• Ability to act on their own initiative and with minimal supervision. 

Demonstrates integrity and ability to maintain confidentiality

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

Operations

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. 

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. 

Apply today, take charge of your career and grow your talents with us.

Health and Safety

Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

Our published pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and geographical location. Individual pay is based on additional factors including but not limited to job-related skills, experience, and relevant education and/or training. Moreover, an employee’s total compensation package varies by role and may include salary, cash bonus or commissions, and equity awards not quantified below.

Compensation range:  $112,000-$122,000 annually. This compensation range represents the Company’s good faith belief as to what it will pay at the time of this posting. 

Benefits: For this role, Benefits include medical, dental, vision, life and AD&D insurance, 401k match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more.