Credit & Collections Manager

Job Description:

About SEKO

SEKO started out in business in 1976, operating out of a single Chicago office. Since then, we have built a solid reputation throughout the world as an innovative and flexible provider of first-class logistics services. We provide complete Supply Chain Solutions, specializing in transportation, logistics, forwarding and warehousing. We also lead the industry with innovative and customizable IT solutions, which provide a seamless flow of information and give our growing customer base true supply chain visibility. With over 120 offices in 40 countries worldwide, our unique shareholder management model enables you to benefit from Global implementation experience and expertise across all industry sectors, coupled with vital in-country knowledge and service at the local level.

KEY ACCOUNTABILITIES INCLUDE:

Team Leadership & Execution

• Lead and actively manage a hybrid AR team, including onshore and offshore resources across Billing, Cash Application, Credit, and Collections
• Provide hands-on support, guidance, and issue resolutions for team members, including direct involvement in complex or escalated items
• Establish daily/weekly priorities and ensure timely execution against SLAs and performance targets
• Monitor workloads and ensure appropriate coverage across all regions, stations, and customer portfolios

Billing Operations

• Oversee and support billing activities to ensure timely, accurate, and complete invoice generation
• Partner with Operations to resolve billing discrepancies and reduce errors at the source
• Review billing outputs and intervene where needed to ensure quality and timeliness

Cash Application & Reconciliation

• Ensure timely and accurate application of customer payments, stepping in as needed to resolve complex or aged unapplied cash
• Investigate and resolve payment discrepancies, short pays, and misapplied cash
• Drive improvements in cash posting accuracy and cycle times

Collections & Dispute Management

• Actively manage collections activities, including reviewing aging, prioritizing accounts, and guiding team outreach strategies
• Personally engage on high-risk, escalated, or strategically important accounts
• Partner with internal stakeholders to resolve disputes and remove barriers to payment
• Drive adherence to payment terms and reduce past-due balances

Credit Management

• Review and approve customer credit applications, limits, and risk assessments
• Monitor customer credit exposure and take action on deteriorating accounts
• Support the team in evaluating creditworthiness and making risk-based decisions

Process Improvement & Systems

• Identify process gaps across Billing, Cash Application, and Collections and implement practical improvements
• Collaborate with IT and Finance to enhance systems, reporting, and automation
• Help standardize processes across internal and offshore teams

Reporting & Performance Management

• Review daily and weekly AR metrics, including DSO, aging, billing accuracy, and cash application performance
• Prepare and deliver regular reporting to leadership with insights and recommended actions
• Track team performance against KPIs and drive accountability

Governance & Controls

• Ensure adherence to AR policies, procedures, and internal controls
• Review delinquent accounts and approve write-offs or bad debt designations as appropriate
• Support audit requirements and maintain proper documentation

• Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in fulfilment of its legislative obligations.
• Other duties as assigned by management.

REQUIREMENTS & QUALIFICATIONS

• Proven ability to both lead teams and execute in a hands-on capacity
• Strong problem-solving, analytical, and decision-making skills
• Effective communication and negotiation skills
• Proficiency in Excel and AR/financial systems

EDUCATION & EXPERIENCE:

Minimum

• Associate’s or Bachelor’s degree in Finance, Accounting, or related field (or equivalent experience)
• 5+ years of supervisory or management experience within Credit, Collections, Billing, and/or Cash Application
• 10+ years of hands-on experience in Accounts Receivable or Order-to-Cash functions

Preferred

• Experience in logistics, transportation, or other high-volume transactional environments preferred

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

SEKO Logistics is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Benefits Designed with You in Mind:
At SEKO Logistics, we are committed to supporting your well-being, professional growth, and financial stability (eligibility requirements apply). Our comprehensive benefits package includes:

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account (IL only), Flexible Spendings Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Accident, Critical Illness and hospital indemnity program, Life Insurance, AD&D, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)

• Retirement Benefits: Contributory Savings Plan (401k).

SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.