Credit & Collections Analyst

Job Description

MedCerts – a Stride Inc. company (NYSE: LRN) – is a national online training provider dedicated to strengthening the workforce through innovative eLearning solutions. Focused on certifications in high-demand areas such as allied healthcare and IT, MedCerts serves individuals from diverse backgrounds, including military members and their families, career changers, and those seeking new opportunities. MedCerts delivers career training through high-quality, video-based instruction, virtual simulations, interactive learning experiences, and hands-on training through experiential learning solutions. The company partners with workforce organizations, healthcare providers, and academic institutions to help build talent pipelines and provide pathways to career advancement, including opportunities for articulated college credit. MedCerts is part of Stride, Inc., a leader in transforming the teaching and learning experience through innovative, technology-enabled education solutions. Stride provides high-quality curriculum and programs to learners across primary, secondary, and post-secondary settings, as well as to military and enterprise partners. For more information, visit medcerts.com.

This role is responsible for student loan verifications and collections activities, including validating loan amounts, reconciling balances and monitoring overdue accounts for B2B and Workforce partners. The position works closely with customers to resolve outstanding balances while ensuring compliance with FDCPA and FCRA regulations. The ideal candidate has strong collections experience, excellent communication and negotiation skills, and is comfortable working across multiple systems including Excel, NetSuite, and Salesforce in a fast-paced environment.

GENERAL DUTIES AND RESPONSIBILITIES

• Oversee new student payment plan program

• Manage invoicing, cash application, and the reconciliation of customer balances between multiple systems

• Monitor aged accounts receivables and identify overdue accounts for B2B and Workforce partners

• Conduct professionally handled collection of aged accounts receivables via telephone and e-mail

• Collect delinquent accounts in accordance with collection policies maintaining compliance with state and federal Fair Debt Collections Practices

• Maintain current knowledge of regulations, industry trends, and economic conditions that may affect collections

• Maintain accurate accounts receivable call histories

• Conduct payment reconciliation on accounts as needed

• Assist the A/R Manager in the ongoing process aimed towards increasing cash collections and reducing DSO

REQUIRED QUALIFICATIONS

• Minimum of 3 years of collection experience required

• Broad knowledge of collection policies and procedures and the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA)

• Strong interpersonal and communication skills

• Excellent negotiation skills

• Proficient in Excel and Microsoft Office Applications

• Hands on experience with NetSuite and Salesforce preferred

• Ability to work in a team-based environment, but also be a self-starter and work independently on assignments

• Adequately handle multiple demands calmly and effectively, while maintaining attention to detail and follow through

WORKING CONDITIONS

This is currently a remote-based position in which work will be completed during normal business hours.

COMPENSATION & BENEFITS: Stride, Inc. Company, considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level.  Compensation will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections.  Offers will typically be in the bottom half of the range. 

We anticipate the hourly range to be between $23.40 and $27.50. This rate is not guaranteed, as an individual’s compensation can vary based on several factors.  These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.

Job Type

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works.  It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.