Credit & Collections Analyst

The Credit & Collections Analyst will play a critical role in managing the administrative and financial steps needed to finalize the transaction between selling and buying franchisees in accordance with company policies and procedures. Responsibilities will focus on coordinating administrative tasks, collecting and verifying relevant data and documentation received from stakeholders, and assisting cross-functional teams to ensure a smooth and compliant transition.

This position sits within our Atlanta based Global Support Center with an expectation to be onsite 80% of the time.

RESPONSIBILITIES

• Prepare and update transfer documents and facilitate review by business partners 
• Pull historical franchisee sales data to support settlement calculations 
• Track transfer progress and ensure updated information is noted in database 
• Disseminate transfer documents as needed 
• Prepare preliminary and final settlement statements 
• Follow up with the cash team and project managers to ensure all required funds are deposited by the appropriate parties according to the final settlement statement 
• Monitor transfer mailbox and schedule and support transfer-related meetings and communications 
• Work with Franchise Services and other stakeholders to ensure transfer completion 
• Act as a point of contact for settlement document related questions from franchisees and business partners 
• Seek and provide updates from/to business partners on transfer status and outstanding items 
• Prepare standard reports or summaries to support management updates. 
• Calculate transfer and settlement fees for legacy brands 
• Ensure all documents are properly filed and saved in accordance with company policy 
• Escalate potential issues in a timely manner 
• Assist with ad hoc projects and analysis as required 
• Develop and maintain relationships with key stakeholders, and provide support as required 
• Identify and evaluate opportunities to improve processes through digitalization, centralization, or automation 

EDUCATION & EXPERIENCE QUALIFICATIONS

• Minimum: Associate or Bachelor's degree in Business, Operations, Business Administration or related
• Minimum: 0 – 3 years of total experience
• Prior experience working in a global accounting support center 
• Restaurant franchising or hospitality experience preferred but not required 

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

• Demonstrates a customer focused orientation 
• Strong organizational and communication skills 
• Attention to detail and ability to manage multiple administrative tasks simultaneously 
• Excellent verbal and written communication, active listening, and interpersonal skills 
• Proficiency in Microsoft Office (Excel, Outlook, Word). 
• Ability to work independently to meet assigned deadlines and make sound decisions 
• Ability to work in a dynamic, fast-paced, fast-growing company where adaptability is imperative 

PREFERRED KNOWLEDGE, SKILLS, OR ABILITIES   

• Experience with Oracle or other major ERP systems 
• Exposure to contracts, licensing, or operational systems